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Tourist
Posts: 4

Lens scratch solution for go pro fusion.

Accidentally my go pro fusion fell and got a small scratch. Now theres a blemish ( blur area) on the video footage. I need it to be replaced or fixed.
Go pro' s Indian contact numbers are not working.
GoPro
Posts: 8,949

Re: Lens scratch solution for go pro fusion.

Hi @superbeach85666

 

Sorry to hear about what happened with your camera.

While accidental damages are not covered by the standard warranty, you can reach out to our Support Team to check on your options.

They are available by phone or chat through https://gopro.com/help/ContactUs  

If you wish to contact them by phone, it will be best to call from a landline.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Lens scratch solution for go pro fusion.

Is it possible to get it repaired?
GoPro
Posts: 7,572

Re: Lens scratch solution for go pro fusion.

Hello @superbeach85666. We do not offer repairs but our Support team will be able to determine the best path forward. Best regards!

Tourist
Posts: 4

Re: Lens scratch solution for go pro fusion.

Couldn't reach out to go pros customer service. Please help me get my messages to them. 

Highlighted
GoPro
Posts: 8,949

Re: Lens scratch solution for go pro fusion.

Hi @superbeach85666

 

Our Support Team is available via phone or chat through https://gopro.com/help/ContactUs     

Please check their hours of operations listed on the same link.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Lens scratch solution for go pro fusion.

It is showing that. This option is unavailable for you.

Go pro please provide me with a working solution please.

ContactUs option from go pro isn't working.
GoPro
Posts: 8,949

Re: Lens scratch solution for go pro fusion.

Hi @superbeach85666

 

 

Try selecting US as the location.

You should be able to get through.

 

Thanks!

Ej