Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-289825%22%20slang%3D%22en-US%22%3ELens%20replacement%20(Fusion)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289825%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20i%20purchased%20a%20Fusion%20last%20week%20and%20took%20it%20snowboarding.%20After%20the%20first%20time%20out%20it%20looks%20like%20film%20on%20the%20lens%20seems%20to%20be%20scratched.%20It%20didn't%20take%20any%20hits%20so%20im%20confused%20at%20to%20what%20this%20is%2C%20only%20made%20contact%20with%20snow%20and%20looks%20like%20some%20film%20came%20of%20the%20top%20of%20the%20lens%26nbsp%3B%20How%20can%20I%20have%20the%20lens%20fixed%20or%20replaced.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EMatas%20Vilimas%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-289825%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFusion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-289837%22%20slang%3D%22en-US%22%3ERe%3A%20Lens%20replacement%20(Fusion)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289837%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88751%22%20target%3D%22_blank%22%3E%40hardycreek40185%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20way%20is%20to%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20prepare%20a%20copy%20of%20your%20receipt%20and%20serial%20number%20since%20they%20need%20that%20to%20process%20a%20replacement.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-290170%22%20slang%3D%22en-US%22%3ERe%3A%20Lens%20replacement%20(Fusion)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-290170%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%2C%20When%20attempting%20to%20start%20a%20chat%20i%20get%20a%20message%3A%20%22%3CSPAN%3ESorry%2C%20all%20agents%20are%20helping%20other%20customers%20right%20now.%20Please%20try%20again%20later.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWith%20no%20way%20of%20knowing%20when%20they%20will%20be%20available%20so%20ill%20trying%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMatas%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Lens replacement (Fusion)

Hello, i purchased a Fusion last week and took it snowboarding. After the first time out it looks like film on the lens seems to be scratched. It didn't take any hits so im confused at to what this is, only made contact with snow and looks like some film came of the top of the lens  How can I have the lens fixed or replaced.

 

Regards,

Matas Vilimas

GoPro
Posts: 3,505

Re: Lens replacement (Fusion)

 

Hi @hardycreek40185,

 

Best way is to contact our customer support team via phone or chat. 

https://gopro.com/help/ContactUs

 

Please prepare a copy of your receipt and serial number since they need that to process a replacement.

 

Please let us know how it goes.

 

Regards,

-Jay

Tourist
Posts: 2

Re: Lens replacement (Fusion)

Thanks, When attempting to start a chat i get a message: "Sorry, all agents are helping other customers right now. Please try again later."

With no way of knowing when they will be available so ill trying

 

Matas