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Posts: 2

Lens replacement (Fusion)

Hello, i purchased a Fusion last week and took it snowboarding. After the first time out it looks like film on the lens seems to be scratched. It didn't take any hits so im confused at to what this is, only made contact with snow and looks like some film came of the top of the lens  How can I have the lens fixed or replaced.



Matas Vilimas

Posts: 3,505

Re: Lens replacement (Fusion)


Hi @hardycreek40185,


Best way is to contact our customer support team via phone or chat.


Please prepare a copy of your receipt and serial number since they need that to process a replacement.


Please let us know how it goes.




Posts: 2

Re: Lens replacement (Fusion)

Thanks, When attempting to start a chat i get a message: "Sorry, all agents are helping other customers right now. Please try again later."

With no way of knowing when they will be available so ill trying