Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 67

Lens housing slack issue

[ New ]
Hi!! Maybe you can help me.
I was taking some photos few minutes ago, When I realized that the Lens housing has slack. I don't know if this is normal and I would like to know if it is not waterproof in this way. Thank you.
IMG_20200416_195009_1.jpg

Accepted Solutions
GoPro
Posts: 27,018

Re: Lens housing slack issue

[ New ]

Hi @ismawrc

 

Thanks for sharing a picture of the camera.

This should be good.

Just make sure that the door is closed correctly prior to using it near or underwater.

See HERO8 Black - How to Operate the Side Door for reference.

 

Regards,

Ej

 

 

 

View solution in original post


All Replies
Hiker
Posts: 67

Re: Lens housing slack issue

[ New ]
 
IMG_20200416_195706_1.jpg
Hiker
Posts: 67

Re: Lens housing slack issue

[ New ]
as you can see it is not well sealed
GoPro
Posts: 27,018

Re: Lens housing slack issue

[ New ]

Hi @ismawrc

 

Thanks for sharing a picture of the camera.

This should be good.

Just make sure that the door is closed correctly prior to using it near or underwater.

See HERO8 Black - How to Operate the Side Door for reference.

 

Regards,

Ej

 

 

 

Hiker
Posts: 67

Re: Lens housing slack issue

[ New ]
Hi @aragon1006!! Ok!! Thanks for the answer and for the quickly support!!