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Tourist
Posts: 5

Leitor do SD Card dando erro

Tenho uma HERO6 Black que está dando Mensagem de erro no cartão SD.

Já troquei o cartão duas vezes, comprando o que é indicado no site, mas nada de resolver.

Erro no cartão continua a aparecer e sem o cartão também não consigo atualizar o firmware.

Moro em Florianópolis, procurei uma assistência técnica sem sucesso aqui, tampouco em São Paulo..

Tudo me direciona para essa página, será que perdi U$ 300 dólares?

GoPro deveria procurar certificar assistência técnica em diversos locais. 

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GoPro
Posts: 15,280

Re: Leitor do SD Card dando erro

Hi @supershore67801

 

What SD cards have you tried?

If you can include the brand/type/capacity of the card, please.

You may also check https://community.gopro.com/t5/en/NO-SD-or-SD-ERR-on-Camera-apos-s-LCD/ta-p/395855


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

 

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Tourist
Posts: 5

Re: Leitor do SD Card dando erro

Hello, EJ

 

I tried to use either a SanDisk Ultra 32GB Class 10 and a Samsung Select Evo 128gb 100mb U3 4k.

Neither one worked.

It looks like It has a slot problem. 

It is really amazing how hard has been to get in touch with real people that could take a look on the camera.

This is a pre-pandemia trouble that looks like will never be solved.

Terrible service from GoPro.

Should I just throw it in the garbage bin?

Nice, very nice...

 

 

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GoPro
Posts: 15,280

Re: Leitor do SD Card dando erro

Thanks for getting back to us @supershore67801

 

Were you able to go through the information shared above?

It will be best to get a recommended SD card for your camera

The cards you have mentioned are not recommended for the HERO6 Black.

Check out https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308

Once you have access to a recommended SD card, make sure to run the update.

Let us know how it goes.

 

Regards,

Ej