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Tourist
Posts: 2

Leaking water into a Super Suit Dive Housing AADIV-001

I bought the housing 2 months ago in B&H NYC. While diving deeper then 12m, water started to leak into it. No matter what I did to overcome, by closing it very carefully, still it was leaked. I think it is a defective housing.

As I'm living in Israel and have no planned visit to NYC, I'd like to know if the warranty covers such damage and what to do in order to repair or replace the defective housing. Luckily the camera, Hero 7 Black, have no damage.

The Israeli representative, DAA Sport & Technology, asked me to write to you in order to get an advice.

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Nomad
Posts: 1,435

Re: Leaking water into a Super Suit Dive Housing AADIV-001

You should probably contact GoPro directly regarding this issue.

 

https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: Leaking water into a Super Suit Dive Housing AADIV-001

3 days after having a nice chat with customer support, I received, by a UPS courier, a new Super Suit Dive Housing, free of any charge. Excellent GoPro service and thank you Justin.

GoPro
Posts: 8,325

Re: Leaking water into a Super Suit Dive Housing AADIV-001

Greta to know that, @shlomke23. Thank you for posting back to provide us an update of the case. Enjoy using your GoPro!