05-01-2019 09:10 AM
I bought the housing 2 months ago in B&H NYC. While diving deeper then 12m, water started to leak into it. No matter what I did to overcome, by closing it very carefully, still it was leaked. I think it is a defective housing.
As I'm living in Israel and have no planned visit to NYC, I'd like to know if the warranty covers such damage and what to do in order to repair or replace the defective housing. Luckily the camera, Hero 7 Black, have no damage.
The Israeli representative, DAA Sport & Technology, asked me to write to you in order to get an advice.
05-07-2019 03:47 AM
3 days after having a nice chat with customer support, I received, by a UPS courier, a new Super Suit Dive Housing, free of any charge. Excellent GoPro service and thank you Justin.