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Tourist
Posts: 3

Leaking GoPro 5

I bought GoPro 5 from store and it is less than 2 years ! It is first time use it under water but it leaked! We used it few time in skiing holiday and it was ok ,but this time we took it with us for the beach holiday! And leaked in the first day! Only used it in the surface! Pls could you advice what I can do ! I have contact service department, as it is over one year old they can not do anything with it !
Adventurer
Posts: 10,280

Re: Leaking GoPro 5

GoPro can offer options, if you are under a warranty and if you have their plus or care pkg.  What are these Options, GoPro on here will not tell you, they will direct you to a Rep  (posted Below a photo) contact them . If your camera gave  , it did, and water is not covered by their warranty, it is noted in the  waranty page .even though we know it's a waterproof camera, and water enters for reasons., that you must always  double check your work as well take the insurance out if ever going to the water wit ha gopro.  a real hard lession to learn, if asked.

 

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Tourist
Posts: 3

Re: Leaking GoPro 5

I have contact the service department and I was told to buy a new GoPro ! There is nothing they can do with the leaking GoPro as it is over a year old ! I do not think I like to buy other GoPro as it is waterproof camera buy in fact it is not waterproof! 

 

We only used it during our family holiday ! Used once during the skiing in Feb which it was good , first time use for the beach holiday !! And it leaked straight away !

 

Is there any other way can service department help instead asked me but new version of GoPro? 

Adventurer
Posts: 10,280

Re: Leaking GoPro 5

Did you or do you know about the warranty of  GoPro?  Did they not at least offer you an Option, a Discount?    No GoPro  does not want to lose a customer so why not call back and tell them what's going to happen. and see what they offer you.

 

https://gopro.com/help/articles/block/Warranty-Information

 

GOPRO WARRANTY:

GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. GoPro assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

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