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%3CLINGO-SUB%20id%3D%22lingo-sub-321522%22%20slang%3D%22en-US%22%3ELeak%20in%20the%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321522%22%20slang%3D%22en-US%22%3EI%20bought%20this%20go%20pro%20in%20Dec%202017%20and%20barely%20got%20to%20use%20it.%20It%20served%20us%20well%20on%20our%20trip%20to%20Spain%20and%20taking%20pictures%20of%20the%20northern%20lights%20from%20the%20plane%20as%20my%20husband%20is%20a%20pilot%20and%20gets%20to%20see%20it%20quite%20often.%20Recently%20we%20used%20it%20on%20a%20trip%20to%20the%20Maldives.%20Finally%20we%20had%20a%20chance%20to%20use%20it%20under%20water%20when%20we%20went%20snorkeling%20and%20we%20tried%20getting%20a%20few%20great%20shots.When%20we%20tried%20using%20it%20again%2C%20it%20wouldn%E2%80%99t%20work%20and%20we%20noticed%20that%20water%20had%20seeped%20in.%20This%20is%20very%20disappointing%20as%20we%20were%20looking%20forward%20to%20having%20a%20lot%20of%20intagram%20worthy%20pictures%20and%20memories.%20We%20also%20have%20an%20upcoming%20trip%20to%20Bali%20that%20we%20wanted%20to%20use%20it%20on.%20How%20can%20we%20repair%20it%20or%20get%20it%20repaired%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-321522%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Leak in the Hero 6

I bought this go pro in Dec 2017 and barely got to use it. It served us well on our trip to Spain and taking pictures of the northern lights from the plane as my husband is a pilot and gets to see it quite often. Recently we used it on a trip to the Maldives. Finally we had a chance to use it under water when we went snorkeling and we tried getting a few great shots.When we tried using it again, it wouldn’t work and we noticed that water had seeped in. This is very disappointing as we were looking forward to having a lot of intagram worthy pictures and memories. We also have an upcoming trip to Bali that we wanted to use it on. How can we repair it or get it repaired?
GoPro
Posts: 10,304

Re: Leak in the Hero 6

Hi @lavapd

 

 

So long as all camera doors are closed, the HERO6 Black is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened. You may reach out to them by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej