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Tourist
Posts: 6

Latest GoPro app not working with Her0 3+

[ New ]

After updating my iphone GoPro app to v.5.0 and attempting to adjust my Hero 3+ camera setting I can no longer make changes that I was able to do previously... Literaly making this version of the app useless for my camera.

It looks to have kept settings made from my last session with the old app and not I can't change here and that includes all settings.

 

Is this a known issue and if so why was it not communicated as not being supported in older cameras.

How can I get the older app version 4.61 back... 

 

Truly dissappointed with this... Makes using the camera extremly limited

 

 


Accepted Solutions
GoPro
Posts: 27,117

Re: Latest GoPro app not working with Her0 3+

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Hi @graystorm52726

 

We appreciate you letting us know!

Feel free to post back if something comes up.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 19,776

Re: Latest GoPro app not working with Her0 3+

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Hello @toughbluff401

 

Thank you for the details that you provided. It is odd that the GoPro App does not allow you access to such settings. Will you be able to send a screenshot showing what you see on the App? Are all the settings options really not accessible, or just some of them. Which particular HERO3+ camera and which mobile device are you using? 

 

I tested with a HERO3+ Silver camera and an Android device with GoPro App version 5.0 and I am able to access all Settings options via app. Try uninstalling and re-installing the GoPro App on your mobile device to make sure that you have the latest version. Then, manually update your HERO3+ camera following instructions here

 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Hi,

 

I'm having the same problem with my Hero 3 black. I have updated the firmware of the camera to the latest one, can connect the camera to my iphone 8, run the gropro app on it, can see live feed from camera but when I try to change the settings of the cammera with it, the app show always the default settings... but on the camera the settings are actually changed, the problem is that the app doesn't shows the changed status of the differente settings. Attached is a screenshot of what the app shows, I have 1080p-60fps-burst 30/1sec-timelapse 10sec actually changed through the app (I can change it to any option and it shows the new setting ok on the camera) but the app is stuck showing wvga-12fps-burst 3/1sec-timelapse 0.5sec, all the settings stay stuck on the app.

 

IMG_3015.PNG

GoPro
Posts: 19,776

Re: Latest GoPro app not working with Her0 3+

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Thank you for sharing your findings, @graystorm52726. There seems to be an issue with the app and HERO3+ cameras. Which HERO3+ camera model are you using? Have you been able to manually update the camera and tried pairing again? I manually updated a HERO3+ Silver camera and paired it to the app again and I was able to access the Settings options as well make changes on them which applied to the camera. See if a manual update on the camera will resolve the issue. You can find instructions under Manual Update here. Let us know how it goes. 

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Hi, as mentioned on my preious post I have the Hero3 black... not the Hero3+. Also metioned that I succesfully updated the firmware of my hero3black to the latest one. Actually did the manual update yesterday. So... the manual update did not resolve the issue, as stated I can pair my camera with the app, I can access the settings options with it, actually make changes to the camera, the camera shows the new options taking effect, BUT the problem is the app doesn't shows any changes at all it just reamin showing what the screenshot of my previous post shows.

 

 

 

GoPro
Posts: 6,097

Re: Latest GoPro app not working with Her0 3+

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Hi @graystorm52726,

 

Do you have other device? Android specifically. 

Let's check if this is a compatibility issue. 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: Latest GoPro app not working with Her0 3+

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I do not have an android device.

Same behavior on two seperate Apple devices

iPhone 6 running iOS 12

iPad Mini running latest iOS version... don't have with me

GoPro
Posts: 6,097

Re: Latest GoPro app not working with Her0 3+

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Got it @toughbluff401

 

We'll get back to you as soon as we confirmed if this is just a platform or compatibility issue. 

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Same here, only iOS device: iPhone8 with iOS 12.

 

 

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Jay,
I am having the exact same issues. Changes on the camera but not on the app. This means that you can’t change field of view from the app because only wide is available in the setting it is stuck in. Thanks.
Highlighted
GoPro
Posts: 19,776

Re: Latest GoPro app not working with Her0 3+

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Thank you for the feedback, @nicewater66062. We are waiting on an update to be released soon to fix the issue. We will post at once upon release. 

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Thank you.
Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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Hi, just upgraded the gopro app to the new one v5.0.1 and everything works perfect now, setup for the camera in the app shows all the options and changes to the new selected ones accordingly.

 

Thanks!!

 

 

GoPro
Posts: 27,117

Re: Latest GoPro app not working with Her0 3+

[ New ]

 

Hi @graystorm52726

 

We appreciate you letting us know!

Feel free to post back if something comes up.

 

Regards,

Ej

GoPro
Posts: 6,097

Re: Latest GoPro app not working with Her0 3+

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Hi everyone!

 

There's a new GoPro App Update for iOS device it includes bug fix for HERO3 line ups that isn't working properly or can't access menu.

Please let us know if you're still having any issues so that we can check. 

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: Latest GoPro app not working with Her0 3+

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That fixed it. Thanks for the work.
GoPro
Posts: 6,097

Re: Latest GoPro app not working with Her0 3+

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Glad to know that @fentron88,

 

Please let us know if there's any function that is still not working.

 

Regards,

-Jay 

Sightseer
Posts: 5

Re: Latest GoPro app not working with Her0 3+

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Latest GoPro app is ver 5.2.2

 

It's no longer supporting Wi-Fi connection. How am I going to connect to my Hero3+?

GoPro
Posts: 19,776

Re: Latest GoPro app not working with Her0 3+

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Hello @rockysand104. We just tested and we were able to connect a HERO3+ camera with an iPhone that has GoPro App version 5.2.2. What seems to be the issue on your end? Are you getting any error message? Is the phone not detecting the camera? 

If you haven't yet, try this: Forget the GoPro from your phone's Bluetooth connections, also forget it from the Wi-Fi networks list. Then re-pair your camera with your phone. Let us know how it works out. Thanks!

Sightseer
Posts: 5

Re: Latest GoPro app not working with Her0 3+

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Hi,

 

Gopro Apps only can can connect to camera via Bluetooth. 

 

However the Hero 3+ has no Bluetooth connectivity. 

 

How do I pair to the Gopro App 5.2.2?

GoPro
Posts: 27,117

Re: Latest GoPro app not working with Her0 3+

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Hi @rockysand104

 

You should be able to pair it via the Wi-Fi connection.

I have tested a HERO3+ Silver with the GoPro app (Samsung S8) and it paired successfully.

 

 

Thanks!

Ej

Sightseer
Posts: 5

Re: Latest GoPro app not working with Her0 3+

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Hi EJ,

On my iPhone 6S, I can pair it via Wi-Fi but the GoPro Apps 5.2.2 can only detect camera via Bluetooth.

I will try an Android phone instead. Thanks for the info ya.

It’s kinda sad Gopro doesn’t support older cameras. Does this means that every 3 generation or so of cameras and it’s no longer supported?
GoPro
Posts: 27,117

Re: Latest GoPro app not working with Her0 3+

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Hi @rockysand104

 

You should be able to pair it via the app.

On the list of the camera models, at the bottom part, tap on "Don't see your camera?" then select HERO3+/3/2.

 

 

Thanks!

Ej

Sightseer
Posts: 5

Re: Latest GoPro app not working with Her0 3+

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Dear Aragon1006, (Ej)

Thank you so much for the tips.

I can finally connect it.

GoPro
Posts: 27,117

Re: Latest GoPro app not working with Her0 3+

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Glad to hear that you were able to pair the camera @rockysand104

 

Feel free to post back if something comes up.

 

Regards,

Ej

Sightseer
Posts: 5

Re: Latest GoPro app not working with Her0 3+

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Again a very thank you for helping me out! 😍😍😍