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Tourist
Posts: 4
Accepted Solution

Late delivery

[ Edited ]

Bonjour depuis le 31 05 2019 et j'ai une commande en cours concernant la Gopro Hero 7 je vous ai bien envoyé mon ancien gopro comme prévu vous l'avez réceptionner vous avez encaissé la carte bleue et je n'ai toujours pas de réponse cela commence à être urgent car je pars en vacances dans une semaine et j'en ai absolument besoin je ne comprends pas pourquoi avoir autant de problèmes sur un site comme celui-là pourtant un site officiel de gopro si vous ne pouvez me livrer ma GoPro en temps et en heure faites-moi savoir rembourser moi et retourner moi mon ancienne GoPro le plus rapidement possible ce n'est pas normal d'en arriver là ou sinon trouver une autre solution que j'ai bien gopro Hero 7 le plus rapidement possible soit dans un magasin ou autre près de chez moi


Accepted Solutions
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Explorer
Posts: 12,855

Late delivery

[ Edited ]

This is a member to member support community. To reach the GoPro Support Team, you can Chat or get numbers to call them here https://gopro.com/help/ContactUs

From my understanding, there was an unexpected issue with the fulfillment system. There have been reports of it being online now, so you should be receiving your camera soon. You can contact GoPro to find out the status of your order.

Just FYI, per the Trade Up agreement, you cannot get your old camera back once you have sent it to GoPro, even if you cancel the order or return the new camera.

View solution in original post


All Replies
Highlighted
Tourist
Posts: 4

Late delivery

[ Edited ]
 
Highlighted
Explorer
Posts: 12,855

Late delivery

[ Edited ]

This is a member to member support community. To reach the GoPro Support Team, you can Chat or get numbers to call them here https://gopro.com/help/ContactUs

From my understanding, there was an unexpected issue with the fulfillment system. There have been reports of it being online now, so you should be receiving your camera soon. You can contact GoPro to find out the status of your order.

Just FYI, per the Trade Up agreement, you cannot get your old camera back once you have sent it to GoPro, even if you cancel the order or return the new camera.