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Tourist
Posts: 1

Las im�genes se ven borrosas

[ New ]
Las imágenes de video y foto se ven borrosas, he reseteado la Cámara con valores de fábrica pero sigue igual, que puede ser?
Screenshot_2020-09-26-09-40-59-349_com.gopro.smarty.jpg

Accepted Solutions
GoPro
Posts: 12,487

Re: Las im�genes se ven borrosas

[ New ]

@etoro6, do you get the same results after downloading the clip to your phone? Does it happen to all media captured? Also, please make sure that the camera's lens is clean; wipe it with a soft, lint-free cloth.

 

Additionally, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes.

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All Replies
GoPro
Posts: 12,487

Re: Las im�genes se ven borrosas

[ New ]

@etoro6, do you get the same results after downloading the clip to your phone? Does it happen to all media captured? Also, please make sure that the camera's lens is clean; wipe it with a soft, lint-free cloth.

 

Additionally, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes.