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Sightseer
Posts: 1
Accepted Solution

Lagging go pro

Hello, I had just gotten my gopro hero black 5 and it seems to be lagging, it would say "SAVING" for a really long time where you have to try and power it off yourself and it wont for maybe a few more secs. I updated the software and it still is lagging a lot and seems to have a lot of trouble connecting to CAPTURE. I had no problems with my 3.

 

I also had 99% battery life at my boyfriends dad graduation and moment I had to record it say 0% battery life when I had turned it off.


Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: Lagging go pro

@lilyn3738 - Delays on saving a file are often tied to issues with the SD card. Here is a list of cards compatible with our cameras: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

A bad SD card can also cause battery drain, but that's less common. Is the camera new? If so, it might help if you do a manual update on the camera's firmware just to be sure it loaded in completely. Instructions on how to do that can be found at https://gopro.com/update/hero5.

 

For you connection to Capture, can you tell us a little more about where in the process that is happening? Are you connecting and it loses connection?

 

Thanks,
Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: Lagging go pro

@lilyn3738 - Delays on saving a file are often tied to issues with the SD card. Here is a list of cards compatible with our cameras: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

A bad SD card can also cause battery drain, but that's less common. Is the camera new? If so, it might help if you do a manual update on the camera's firmware just to be sure it loaded in completely. Instructions on how to do that can be found at https://gopro.com/update/hero5.

 

For you connection to Capture, can you tell us a little more about where in the process that is happening? Are you connecting and it loses connection?

 

Thanks,
Jeff

Adventurer
Posts: 11,232

Re: Lagging go pro

You are a previous owner and have the sd card from the  older hero, so what are you using on this one.   we need to understand the vcard you got first.  is it on the list  and what card is it.