07-05-2019 09:10 AM
Lack of Customer Service[ New ]
It would apprear GoPro do not provide any customer service.
I ordered a camera on 11th June - still not here?
- If you go on the customer chat - they do not know anything - just repeat the phrase, we are processing your order?
- same after holding for ever on the phone support?
- imposible to contact any member of staff with any knowledge or respect for customers
Their staff do not have an access to any information - its quite pointless them answering the phones or the website chat.
Is this the experience of most customers as i only checked https://uk.trustpilot.com/review/gopro.com - this too late?
82% of customers rated them BAD - most for lack of customer service
If you are thinking of purchasing - maybe chose a company that has some respect for its customers - these certainly do not! - which is a shame as i like the product.
I doubt anyone from GoPro reads these - but by some chance if anyone from GoPro does - please let us know why you disrespect your customers in this way