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Sightseer
Posts: 1
Accepted Solution

La pantalla de gopro hero black 5 no funciona

La pantalla no funciona, la camara prende y la puedo controlar a travez de mi celular, pero no puedo hacer nada a traves de la pantalla de la camara.

Necesito una solución!!!!!!


Accepted Solutions
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GoPro
Posts: 12,807

Re: La pantalla de gopro hero black 5 no funciona

Hi @foggyflame02458

 

A manual software update needs to be done to correct the issue. 

 

After completing the manual update, please perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Should it still be the same, please contact our Support Team via phone or chat for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,807

Re: La pantalla de gopro hero black 5 no funciona

Hi @foggyflame02458

 

A manual software update needs to be done to correct the issue. 

 

After completing the manual update, please perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Should it still be the same, please contact our Support Team via phone or chat for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ