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Tourist
Posts: 2

La cámara quema

Me he comprado una gopro hero 7 black. Tiene 2 días y tras 15 minutos grabando la cámara se calienta hasta niveles que quema. No puedo sujetarla con la mano.
No me parece normal para un producto de 425 euros. La micro sd es buena.
GoPro
Posts: 9,584

Re: La cámara quema

Hi @chimpytron

 

What SD card are you using?

Did you have it paired with the GoPro app when the recording was done?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: La cámara quema

The microsd is Sandisk extreme 128 GB. I don't know if the GoPro was paired with the GoPro app, it is probably so.

Ok, the next time I film I Will be disconected to the app. I Will write you with the news.

thanks so much.
GoPro
Posts: 9,584

Re: La cámara quema

Sure @chimpytron

 

We look forward to your next update.

 

Regards,

Ej

GoPro
Posts: 8

Re: La cámara quema

Are you recording at 4K/60 setting? Try recording at 1080/60 setting and check if it is cooler. The front of the camera (and the sides of the lens) will get hot when recording at 4K/60, especially if Wi-Fi is turned on (connected to the app) but the edges or sides of the camera should be ok to touch. 

Some GoPro cameras run hotter than others, and 4K/60 makes the camera hot - the camera will make about 4 Watts when recording in 4K/60 and it is a small device. "Watts" is an electrical measurement of heat. It is Voltage (~ 4V) x Current (~ 1 amp) so it's about 4W. Over 15 minutes, this can make parts of the camera ~60C. It is normal. If the camera gets too hot it will turn itself off. 

If you put the camera in a mount or frame, that will help so you do not have to hold the body of the camera while it's recording.