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Tourist
Posts: 1
Accepted Solution

La cámara heroE2018 no enciende

Compre una heroE2018 en el duty free de Bogotá, haga menos de 10 días y la cámara no encienda, después de haber tenido todos los tutoriales, como hago efectiva la garantía?


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GoPro
Posts: 13,924

Re: La cámara heroE2018 no enciende

Hi @marceloc063

 

Follow these instructions to get the camera to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If it's still the same, please refer to the same store you got it from to proceed with their exchange process.

 

You can also reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,924

Re: La cámara heroE2018 no enciende

Hi @marceloc063

 

Follow these instructions to get the camera to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If it's still the same, please refer to the same store you got it from to proceed with their exchange process.

 

You can also reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej