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Sightseer
Posts: 2

La batería se descarga sola.

Tengo la Hero 7 black, la compré hace un par de semanas pero le pasa algo muy desagradable: se descarga estando apagada.
Y no es que se descargue un poco, se descarga completa. Ya apague todas las funciones, ya revise las actualizaciones (tiene la 1.7 al día), e incluso reseteen la GoPro y el problema sigue.
Es frustrante ya que sacas la cámara para usarla en un momento rápido, y no tiene carga.
Sightseer
Posts: 2

Re: La batería se descarga sola.

 
GoPro
Posts: 2,901

Re: La batería se descarga sola.

Sorry to hear about the trouble, @cocomon. Typically, battery discharging can be caused by noisy non-GoPro chargers. Using our USB-C cable will prevent this. 

 

In addition to this, it is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.

 

Hopefully this helps!

 

Ann

Tourist
Posts: 4

Re: La batería se descarga sola.

Tengo el mismo problema con mi go pro 7 black anteriormente tenía la 6 black y me iva de maravilla y en este momento con la 7 me va mal la batería se descarga sóla no estando prendido control de voz ni wifi ni ninguna conexión y además moto que se calienta como por debajo del lente algo considerable tengo todo accesorios de carga originales y mi tarjeta de memoria es de 64 Gbytes SanDisk Extreme como estipula recomendada en la página. De verdad necesito respuesta ya que Estoy decepcionado con ella por el momento.
GoPro
Posts: 7,891

Re: La batería se descarga sola.

Sorry to hear about the issue with your camera battery, @weroo88. It would help to determine battery integrity to make sure that your camera works efficiently. To do this, run a short record time test following the instructions here .

 

If you get a battery life that is significantly shorter than expected, please contact our Support team so they can assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs

Tourist
Posts: 10

Re: La batería se descarga sola.

Cómo están amigos !! Espero que muy bien, tengo una pregunta que me tiene muy estresado mira que mi Gopro 7 Hero Black se le acaba toda la energía de la batería estando apagada , es muy raro, tengo una memoria Sandisk extreme V3 y todo cargador de batería doble original y ambas baterías originales les pasa lo mismo , se han chocado con ese problema???
Como lo solucionaron?Graciass por tu respuesta!!!! un fuerte abrazo!!!!
Sightseer
Posts: 3

Re: La batería se descarga sola.

Hola. A mi me pasa lo mismo y la tengo configurada igual que tu. Solución: le quitó la bateria.

Es penoso que una cámara que vale 300€ tenga estos problemas.

Esta es la primera y última gopro que compró.
Sightseer
Posts: 3

Re: La batería se descarga sola.

Hola. A mi me pasa lo mismo y también tengo configurada como tu.

Yo, harto de que se descargue la bateria, se la saco y problema solucionado.

Es triste que está camara tenga estos problemas.

Lo llegó a saber y no me la compró