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Tourist
Posts: 3

La accendo e dopo 5 secondi si blocca

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Appena accendo la mia gopro hero 4 silver, funziona piu o meno, ma non fa vedere il video, dopo 5 secondi si blocca completamente e non posso neanche spegnerla, ho cercato qua sul sito, mo non ho trovato soluzione, ho anche provato ad aggiornare il software, ma niente, aiutooo

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GoPro
Posts: 7,459

Re: La accendo e dopo 5 secondi si blocca

@storm3do, the freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 

 
Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. You can get the full list of microSD cards that are known to work well with GoPro cameras here
 

You can also try to format the SD card. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

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Tourist
Posts: 3

Re: La accendo e dopo 5 secondi si blocca

grazie per la risposta, ho provato a togliere la scheda sd, ma non cambia niente, si blocca comunque, ora provo a seguire quello che dice il link che mi hai consigliato, grazie

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GoPro
Posts: 7,459

Re: La accendo e dopo 5 secondi si blocca

@storm3do, alright. Let us know how it goes. Thanks!

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Tourist
Posts: 3

Re: La accendo e dopo 5 secondi si blocca

ho aggiornato la fotocamera manualmente, perche usando gopro quick dal computer mi diceva che non c' erano aggiornamenti da fare, ho seguito esattamente tutto il processo come era spiegato, e sullo schermino mi è uscito aggiornamento completato al 100%, la accendo, ma non è cambiato niente, uguale a prima, si blocca dopo 5 secondi e basta, come posso fare? la posso mandare a voi e me la sistemate o cosa? grazie

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GoPro
Posts: 7,459

Re: La accendo e dopo 5 secondi si blocca

@storm3do, thanks for going through the suggested troubleshooting steps. If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.