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Tourist
Posts: 4
Accepted Solution

LED HERO 7 SO FICA PRETO

CARA COMPREI ONTEM MINHA HERO 7 BLACK

CHEGOU HOJE, LIGUEI ELA NORMAL E ESTAVA TUDO OK, BOTEI PARA CARREGAR E DPS DE 40 MIN TIREI.

QUANDO LIGUEI A CAMERA ELA LIGOU E TAL MAS O DISPLAY DE LED SO FICA PRETO NAO MOSTRA IMAGEM

SO PODE SER SACANAGEM NAO E POSSIVEL

PAGO CARO PRA VIR ASSIM ?

ALGUEM ME AJUDA PFVR

JA ATUALIZEI O SOFTWARE MAS NAO ADIANTOU


Accepted Solutions
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GoPro
Posts: 4,718

Re: LED HERO 7 SO FICA PRETO

Hi @rafaels602,

Sorry to hear about the trouble. Just to make sure that we're on the same page, the camera powers on, however, the touch LCD display is blank. Is that correct?

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
 
It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here https://gopro.com/help/articles/block/microSD-Card-Considerations for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann

View solution in original post


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GoPro
Posts: 4,718

Re: LED HERO 7 SO FICA PRETO

Hi @rafaels602,

Sorry to hear about the trouble. Just to make sure that we're on the same page, the camera powers on, however, the touch LCD display is blank. Is that correct?

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
 
It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here https://gopro.com/help/articles/block/microSD-Card-Considerations for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann

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Tourist
Posts: 4

Re: LED HERO 7 SO FICA PRETO

Ja atualizei o firmware mas não funcionou. 

Continua o mesmo status, o led maior da camera fica Preto mas a camera liga, tira foto e filma, so o led que fica assim.

meu Sd card e um classe 10, que e recomendado

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Tourist
Posts: 4

Re: LED HERO 7 SO FICA PRETO

WhatsApp Image 2019-05-09 at 20.18.26.jpeg

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Tourist
Posts: 4

Re: LED HERO 7 SO FICA PRETO

WhatsApp Image 2019-05-09 at 20.18.27.jpeg

Highlighted
GoPro
Posts: 4,718

Re: LED HERO 7 SO FICA PRETO

Thanks for going through the suggested troubleshooting steps, @rafaels602. Please let our Support team know so they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .