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Tourist
Posts: 4
Accepted Solution

LCD screen wont turn on

Hi I hava a problem with the LCD screen in my Hero 4 silver camera. It won't turn on and In the settings I don't have the display option avaible either.

Accepted Solutions
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GoPro
Posts: 18,864

Re: LCD screen wont turn on

 

Hi @bravewater45625

 

You may have simply switched the power OFF on the display, we can navigate through the settings on the camera using the buttons to turn it back ON. 

Use the following steps to do this: 
1. Press the front, Power/Mode button to scroll to Setup, then select it using the top, Shutter button. 
2. Use the Power/Mode button to scroll down to ‘Touch Disp’ and select it. 
3. Scroll down to ’Disp Power’ and see whether it shows that it is ON or OFF. 
4. If it reads OFF, use the Shutter button to toggle to back to ON, and the touch display should turn back ON. 

You can also navigate to the ‘Reset Cam’ option also found in ‘Setup’ to reset your camera back to all the default settings, which should also turn your LCD Touch Display back ON.

 

If this does not correct the issue, please run a manual software update

 

Let us know how it goes. Alternatively, you may contact our Support Team as the issue can also be on the hardware, You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

View solution in original post


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Highlighted
GoPro
Posts: 18,864

Re: LCD screen wont turn on

 

Hi @bravewater45625

 

You may have simply switched the power OFF on the display, we can navigate through the settings on the camera using the buttons to turn it back ON. 

Use the following steps to do this: 
1. Press the front, Power/Mode button to scroll to Setup, then select it using the top, Shutter button. 
2. Use the Power/Mode button to scroll down to ‘Touch Disp’ and select it. 
3. Scroll down to ’Disp Power’ and see whether it shows that it is ON or OFF. 
4. If it reads OFF, use the Shutter button to toggle to back to ON, and the touch display should turn back ON. 

You can also navigate to the ‘Reset Cam’ option also found in ‘Setup’ to reset your camera back to all the default settings, which should also turn your LCD Touch Display back ON.

 

If this does not correct the issue, please run a manual software update

 

Let us know how it goes. Alternatively, you may contact our Support Team as the issue can also be on the hardware, You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 4

Re: LCD screen wont turn on

Hi aragon1006. Thank you very much for your suggestions. I already reset the camera and try to follow your indications, but turns out that I don't have the display button avaible in the settings lists, sometimes it appears and disappears for no reason and I can see the LCD screen going on and off, but it's something the camera does by it's own, it's not something I can choose to do. I have a video but O don't know how I can sent it to you :'( i really appreciate any other suggestions as I need the camera for my work. Greetings
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GoPro
Posts: 18,864

Re: LCD screen wont turn on

 

 

You are welcome @bravewater45625. If the issue stays the same after doing the manual software update, then this can already be on the hardware. Kindly reach out to our Support Team to move forward with this issue.

They are available by phone or chat. https://gopro.com/help/ContactUs

 

Regarding the video, you may upload it to YouTube or Dropbox and provide us the link to help us assess the issue further.

 

 

Best Regards,

Ej

 

 

 

 

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Tourist
Posts: 4

Re: LCD screen wont turn on

 

Hi I'm sending you the video of the problem I have with the LCD I hope it works.

Thanks for your help.

Greetings

 

https://www.youtube.com/watch?v=9Pt2iEGI9WI

 

 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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GoPro
Posts: 15,557

Re: LCD screen wont turn on

Hello @bravewater45625

 

I watched the video and the camera's behavior is really odd. If the camera has already been manually updated and the issue remains, the issue maybe more of a hardware rather than a software issue. It would be best to get in touch with our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

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Tourist
Posts: 3

Re: LCD screen wont turn on

Hello There.

 

AFter I Update and it . Thanks

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Tourist
Posts: 3

Re: LCD screen wont turn on

Sorry , I meant the screen work thanks