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Hiker
Posts: 7

LCD screen problem?

New arrival of my new Hero 7 and I noticed that the image on the LCD flickers a bit, I set PAL / NTSC, increase or decrease fps but the result does not change. Defect?

Thx

GoPro
Posts: 8,932

Re: LCD screen problem?

Hi @enricobrun

 

See if resetting the camera to its factory settings will sort out the issue.

Should it be the same, a manual update is the next step.

Please refer to https://gopro.com/update/hero7-black

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs or refer to the same store/channel you got the camera from.

 

Thanks!

Ej

Hiker
Posts: 7

Re: LCD screen problem?

 
Hiker
Posts: 7

Re: LCD screen problem?

here you see a bit the bad effect of video refresh lines (like flickering) Also to you?

 

https://youtu.be/ZjSZhewlCM4

Uploaded by Enrico Brun on 2019-05-05.
Hiker
Posts: 22

Re: LCD screen problem?

No problem,on the video its because its under some neon/artificial electric light wich interfere in the refreshment of the lcd images,if it does the same outdoor you will have a problem,here not

Hiker
Posts: 7

Re: LCD screen problem?

The problem also appears outdoors, when I shoot darker areas you can see a little those thin lines of video refresh

GoPro
Posts: 2,432

Re: LCD screen problem?

Sorry to hear about the trouble, @enricobrun. Typically, the touch display flickers due to artificial lighting. You check this thread for more details about this. If you've already tried toggling the video format, changed FPS to no avail, try to manually reinstall the firmware update of your camera using the instructions here: Software Update Instructions for HERO7 Cameras

If the issue persists and doesn't seem to be caused by artificial lighting interference, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat.

Kind Regards,

 

Ann