Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-348748%22%20slang%3D%22en-US%22%3ELCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348748%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%20I%20borrowed%20my%20hero5%20to%20my%20father%20and%20he%20placed%20the%20SD%20card%20in%20the%20wrong%20position%2C%20after%20that%20the%20touchscreen%20has%20turned%20black.%20The%20camera%20turns%20on%20and%20off%2C%20the%20front%20screen%20is%20working%2C%20everything%20else%20seems%20normal%20except%20the%20LCD%20screen.%20I%20saw%20other%20posts%20about%20resetting%20and%20upgrading%20the%20camera%20and%20i%20will%20try%20to%20do%20it%2C%20but%20do%20you%20recommend%20something%20else%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-348748%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348764%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348764%22%20slang%3D%22en-US%22%3E%3CP%3EUnfortunately%2C%20once%20the%20SD%20card%20gets%20shoved%20in%20the%20wrong%20slot%20it%20usually%20results%20in%20permanent%20damage.%20Taking%20the%20camera%20apart%20and%20checking%20the%20ribbon%20cables%20is%20always%20an%20option%2C%20but%20definitely%20not%20recommended.%20If%20you%20need%20instructions%20on%20how%20to%20do%20it%2C%20you%20can%20find%20them%20%3CA%20href%3D%22https%3A%2F%2Fwww.ifixit.com%2FGuide%2FGoPro%2BHero5%2BBlack%2BBack%2BHousing%2BReplacement%2F71426%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere.%3C%2FA%3E%20Again%2C%20it%20is%20not%20recommended%20to%20do%20so%20and%20the%20waterproofing%20most%20likely%20will%20be%20lost.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348775%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348775%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BMany%20do%20make%20those%20mistakes%20not%20paying%20attention%20to%26nbsp%3B%20%26nbsp%3Bhow%20they%20insert.%20it%20would%20be%20best%20t%20oget%20to%20a%20gopro%20rep%2C%20and%20have%20papers%2C%26nbsp%3B%20and%20a%20photo%20and%20explain%20your%20problem%20to%20a%20rep%20at%20%3CA%20href%3D%22http%3A%2F%2Fwww.gopro.com%2Fcontactus%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fwww.gopro.com%2Fcontactus%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EChat%20or%20call%20a%20rep%26nbsp%3B%20%26nbsp%3BThey%20will%20see%20what%20Options%26nbsp%3B%20you%20may%20ant%20to%20take.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348801%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348801%22%20slang%3D%22en-US%22%3EThank%20you!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348802%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348802%22%20slang%3D%22en-US%22%3Ethank%20you!%20unfortunatly%2Ci%20bought%20the%20camera%20from%20another%20country%20and%20i%20think%20it%20will%20be%20a%20bit%20difficult%2C%20the%20warranty%20is%20also%20expired%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348843%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348843%22%20slang%3D%22en-US%22%3EI'd%20contact%20GoPro%20Support%20anyway.%20They%20will%20try%20to%20work%20with%20you%20the%20best%20they%20can.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348845%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348845%22%20slang%3D%22en-US%22%3E%3CP%3EWell%20whateve%20rhe%20situation%20is%20you%20are%20going%20to%20replace%20your%20Dad's%20camera%20with%20A%20hero%207%20black%26nbsp%3B%20good%20luck.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348923%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348923%22%20slang%3D%22en-US%22%3EFish%2C%20the%20Dad%20is%20the%20one%20who%20borrowed%20the%20camera%20(%22I%20borrowed%20%5Bleant%5D%20MY%20hero5%20TO%20my%20father...%22)%20and%20broke%20it.%20Hopefully%20he%20will%20also%20replace%20it%20with%20a%20HERO7%20Black%20%F0%9F%98%89%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348925%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348925%22%20slang%3D%22en-US%22%3E%3CP%3Ethanks%20Dan%26nbsp%3B%20%26nbsp%3BHope%20the%20User%20can%26nbsp%3B%20figure%20tehir%20Best%20Option.%26nbsp%3B%20and%26nbsp%3B%20%26nbsp%3Bsee%20waht%20GoPro%20can%20offer.%20some%20threads%20I%20guess%26nbsp%3B%20this%20thread%20got%20the%20best%20of%20me%20Lol%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

LCD screen not working

Hi! I borrowed my hero5 to my father and he placed the SD card in the wrong position, after that the touchscreen has turned black. The camera turns on and off, the front screen is working, everything else seems normal except the LCD screen. I saw other posts about resetting and upgrading the camera and i will try to do it, but do you recommend something else?

Explorer
Posts: 11,693

Re: LCD screen not working

Unfortunately, once the SD card gets shoved in the wrong slot it usually results in permanent damage. Taking the camera apart and checking the ribbon cables is always an option, but definitely not recommended. If you need instructions on how to do it, you can find them here. Again, it is not recommended to do so and the waterproofing most likely will be lost.

Adventurer
Posts: 9,260

Re: LCD screen not working

 Many do make those mistakes not paying attention to   how they insert. it would be best t oget to a gopro rep, and have papers,  and a photo and explain your problem to a rep at http://www.gopro.com/contactus

 

Chat or call a rep   They will see what Options  you may ant to take.

Highlighted
Tourist
Posts: 3

Re: LCD screen not working

Thank you!
Tourist
Posts: 3

Re: LCD screen not working

thank you! unfortunatly,i bought the camera from another country and i think it will be a bit difficult, the warranty is also expired
Explorer
Posts: 11,693

Re: LCD screen not working

I'd contact GoPro Support anyway. They will try to work with you the best they can.
Adventurer
Posts: 9,260

Re: LCD screen not working

Well whateve rhe situation is you are going to replace your Dad's camera with A hero 7 black  good luck.

Explorer
Posts: 11,693

Re: LCD screen not working

Fish, the Dad is the one who borrowed the camera ("I borrowed [leant] MY hero5 TO my father...") and broke it. Hopefully he will also replace it with a HERO7 Black 😉