06-05-2019 02:07 AM
Hi! I borrowed my hero5 to my father and he placed the SD card in the wrong position, after that the touchscreen has turned black. The camera turns on and off, the front screen is working, everything else seems normal except the LCD screen. I saw other posts about resetting and upgrading the camera and i will try to do it, but do you recommend something else?
06-05-2019 02:55 AM
Unfortunately, once the SD card gets shoved in the wrong slot it usually results in permanent damage. Taking the camera apart and checking the ribbon cables is always an option, but definitely not recommended. If you need instructions on how to do it, you can find them here. Again, it is not recommended to do so and the waterproofing most likely will be lost.
06-05-2019 04:34 AM
Many do make those mistakes not paying attention to how they insert. it would be best t oget to a gopro rep, and have papers, and a photo and explain your problem to a rep at http://www.gopro.com/contactus
Chat or call a rep They will see what Options you may ant to take.