Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-199258%22%20slang%3D%22en-US%22%3ELCD%20screen%20display%20just%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199258%22%20slang%3D%22en-US%22%3EI%20bought%20it%20like%202%20weeks%20ago%20for%20my%20trip%20to%20Poland.%20I%E2%80%99m%20on%20my%204th%20day%20here%20and%20the%20LCD%20screen%20just%20stopped%20work.%20The%20camera%20turns%20on%20takes%20vid%2C%20pics%20and%20all%20modes%20work.%20I%20just%20can%E2%80%99t%20see%20what%20I%E2%80%99m%20taking%20vids%2Fetc%20of.%20I%20can%20see%20the%20image%20when%20use%20app%20but%20that%20not%20what%20I%20bought%20it%20for.%20Felling%20like%20I%20just%20bought%20a%20POS%20camera.%20GoPro%20do%20better!!!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-199258%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199261%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20display%20just%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199261%22%20slang%3D%22en-US%22%3EThis%20usually%20occurs%20after%20the%20owner%20accidently%20tries%20to%20insert%20the%20SD%20card%20in%20the%20little%20Gap%20between%20the%20SD%20slot%20and%20the%20battery.Contact%20the%20GoPro%20Support%20Team%20and%20they%20will%20help%20you%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199289%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20display%20just%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199289%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%40nubotzcity%26nbsp%3Bwrote%3AI%20bought%20it%20like%202%20weeks%20ago%20for%20my%20trip%20to%20Poland.%20I%E2%80%99m%20on%20my%204th%20day%20here%20and%20the%20LCD%20screen%20just%20stopped%20work.%20The%20camera%20turns%20on%20takes%20vid%2C%20pics%20and%20all%20modes%20work.%20I%20just%20can%E2%80%99t%20see%20what%20I%E2%80%99m%20taking%20vids%2Fetc%20of.%20I%20can%20see%20the%20image%20when%20use%20app%20but%20that%20not%20what%20I%20bought%20it%20for.%20Felling%20like%20I%20just%20bought%20a%20POS%20camera.%20GoPro%20do%20better!!!%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EWhat%20happened%20when%20the%20camera%20was%20turned%20back%20on%20%2C%20is%20it%20still%20with%20a%20Blank%20screen%2C%20do%20you%20see%20any%20light%20or%20bleed%20from%20the%20back%20screen.%26nbsp%3B%20%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%26nbsp%3B%20He%20asked%20about%20the%20sd%20card....%26nbsp%3B%20Are%20you%20always%26nbsp%3B%20putting%20in%20and%20removing%20the%20card%3F%3F%3F%26nbsp%3B%20or%20are%20you%20always%20using%20the%20port%20cable%3F%3F%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWeare%20sorry%20to%20hear%20you%20have%20this%20issue.%20and%20the%20best%20thing%20you%20can%20do%20right%20now%20is%20get%20in%20contact%20right%20away%20to%20where%20you%20bought%20this%20from%20so%20you%26nbsp%3B%20can%20start%20your%20return%2C%20if%20the%20return%20period%20did%20not%20exceed%20the%20expiration%20date..%26nbsp%3B%20Otherwise%20Contact%20gopro%20by%20Phone%20and%20get%20a%20RMA%20replacement%20going.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20the%20Mean%20time%20you%20will%20need%20to%20be%20by%20a%20computer%20and%26nbsp%3B%20gopro%20wants%20you%20to%20re-flash%20firmware%2C%20I%20hope%20gopro%20can%20make%20a%20video%20of%20this%20how%20to%20re-flash%20firmware%20to%20make%20the%20screen%20come%20on%3F%3F%3F%26nbsp%3B%20in%20the%20mean%20time%20it's%20working%20that%20is%20good%2C%26nbsp%3B%20so%26nbsp%3B%20%26nbsp%3B%20ty%20to%20get%20this%20resolved%20A%26gt%3BS.A%26gt%3BP.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199534%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20screen%20display%20just%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199534%22%20slang%3D%22en-US%22%3Efirst%20off..%20I%E2%80%99m%20on%20holiday%20and%20im%20nowhere%20near%20my%20desktop.%20Don%E2%80%99t%20own%20a%20laptop%2C%20just%20got%20my%20iPad%20n%20iPhone.%20So%20hooking%20up%20too%20a%20cpu%20wud%20be%20out%20the%20question%20as%20of%20now.%20As%20for%20the%20SD%20card%2C%20I%20bought%20a%20GoPro%20quik%20key%20cuz%20I%20use%20a%20video%20making%20app%20called%20Magisto.%20So%20tried%20Quik%20stories%20and%20it%E2%80%99s%20far%20better%20then%20the%20app%20I%20was%20using.%20Found%20out%20that%20I%20cud%20DL%20straight%20through%20my%20iPhone%20so%20I%20never%20took%20the%20SD%20card%20out.%20The%20other%20day%20went%20to%20an%20amusement%20park%20and%20thought%20I%20brought%20my%20extra%20battery%20but%20guess%20I%20rushed%20out%20the%20house%20n%20forgot%20it.%20GoPro%20died%203%2F4%20thru%20the%20day%20and%20had%20to%20resort%20to%20my%20iPhone%20to%20for%20the%20rest%20of%20my%20day.%20Ran%20that%20completely%20dead%20also.When%20I%20finally%20made%20back%20to%20the%20house%20to%20power%20up%20everything%2C%20I%20decided%20to%20us%20my%20iPad%20cuz%20I%20was%20so%20anxious%20to%20use%20the%20footage.%20DL%20the%20footage%20through%20iPad%20and%20all%20the%20vids%20were%20white%20and%20not%20playing%2C%20pics%20transferred%20fine..%20Without%20even%20thing%20about%20it%20I%20finally%20pulled%20out%20the%20SD%20card.%20I%20put%20the%20SD%20card%20in%20the%20Quik%20key%20(BTW%20the%20quick%20key%20is%2010%20times%20faster%20then%20DL%20thru%20the%20app)%20and%20tried%20the%20vids%20again.%20The%20same%20results%20white%20vids%20that%20wudn%E2%80%99t%20play.%20At%20this%20point%20I%20got%20frustrated%20and%20want%20to%20watch%20the%20vids%20on%20the%20GoPro%20to%20make%20sure%20they%20weren%E2%80%99t%20white%20on%20there%20too%20(later%20it%20came%20to%20me%20that%20the%20vids%20were%20white%20and%20didn%E2%80%99t%20play%20because%20my%20iPad%20was%20older%20and%20didn%E2%80%99t%20support%204K%20vids).%20So%20I%20turn%20on%20the%20GoPro%20and%20the%20screen%20never%20turned%20on.%20I%20forgot%20the%20SD%20in%20the%20quick%20key%20so%20there%20was%20no%20Sd%20in%20the%20GoPro%20when%20I%20fired%20it%20back%20up.%20At%20that%20point%20thing%20that%20I%20got%20a%20lemon%20I%20started%20thing%20of%20ways%20to%20fix%20it%20like%20put%20the%20SD%20card%20back%20in%2C%20that%20might%20be%20the%20reason%3F%3F%20Put%20back%20in...maybe%20that%E2%80%99s%20the%20reason!!%20After%20that%20I%20never%20seen%20the%20screen%20work%20after%20that.%20It%20was%20getting%20late%20at%20this%20point%20and%20my%20phone%20had%20a%20decent%20enough%20charge%20to%20make%20the%20vid.%20I%20removed%20the%20SD%20card%20once%20again%20to%20use%20the%20Quik%20key%20cuz%20it%E2%80%99s%20so%20much%20faster.%20Then%20pugged%20the%20GoPro%20charger%20directly%20into%20the%20the%20camera%20(%20rather%20then%20a%20dual%20charging%20port)%20thinking%20It%E2%80%99d%20fix%20it%20Miraculously%20Over%20night.%20Woke%20up%20and%20it%20was%20still%20the%20same.%20But%20yes%20it%20dose%20look%20like%20there%20is%20a%20light%20bleed%20in%20the%20lower%20bottom%20left%20corner%20and%20upper%20right.%20I%20took%20it%20out%20today%20and%20got%20some%20more%20footage%20but%20did%20it%20all%20with%20a%20fualty%20screen.%20Seems%20like%20everything%20else%20is%20working%20but%20the%20screen.%20Tried%20everything%20holding%20the%20power%20button%20to%20reboot%20or%20something%20but%20nothing%20worked.Sorry%20for%20the%20book%20but%20that%E2%80%99s%20everything%20that%20happened%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

LCD screen display just stopped working

I bought it like 2 weeks ago for my trip to Poland. I’m on my 4th day here and the LCD screen just stopped work. The camera turns on takes vid, pics and all modes work. I just can’t see what I’m taking vids/etc of. I can see the image when use app but that not what I bought it for. Felling like I just bought a POS camera. GoPro do better!!!

Accepted Solutions
Explorer
Posts: 11,745

Re: LCD screen display just stopped working

This usually occurs after the owner accidently tries to insert the SD card in the little Gap between the SD slot and the battery.

Contact the GoPro Support Team and they will help you out.

View solution in original post


All Replies
Explorer
Posts: 11,745

Re: LCD screen display just stopped working

This usually occurs after the owner accidently tries to insert the SD card in the little Gap between the SD slot and the battery.

Contact the GoPro Support Team and they will help you out.
Adventurer
Posts: 9,314

Re: LCD screen display just stopped working


@nubotzcity wrote:
I bought it like 2 weeks ago for my trip to Poland. I’m on my 4th day here and the LCD screen just stopped work. The camera turns on takes vid, pics and all modes work. I just can’t see what I’m taking vids/etc of. I can see the image when use app but that not what I bought it for. Felling like I just bought a POS camera. GoPro do better!!!

What happened when the camera was turned back on , is it still with a Blank screen, do you see any light or bleed from the back screen.   @danielr15  He asked about the sd card....  Are you always  putting in and removing the card???  or are you always using the port cable??? 

 

Weare sorry to hear you have this issue. and the best thing you can do right now is get in contact right away to where you bought this from so you  can start your return, if the return period did not exceed the expiration date..  Otherwise Contact gopro by Phone and get a RMA replacement going.

 

In the Mean time you will need to be by a computer and  gopro wants you to re-flash firmware, I hope gopro can make a video of this how to re-flash firmware to make the screen come on???  in the mean time it's working that is good,  so    ty to get this resolved A>S.A>P.

Tourist
Posts: 2

Re: LCD screen display just stopped working

first off.. I’m on holiday and im nowhere near my desktop. Don’t own a laptop, just got my iPad n iPhone. So hooking up too a cpu wud be out the question as of now. As for the SD card, I bought a GoPro quik key cuz I use a video making app called Magisto. So tried Quik stories and it’s far better then the app I was using. Found out that I cud DL straight through my iPhone so I never took the SD card out. The other day went to an amusement park and thought I brought my extra battery but guess I rushed out the house n forgot it. GoPro died 3/4 thru the day and had to resort to my iPhone to for the rest of my day. Ran that completely dead also.When I finally made back to the house to power up everything, I decided to us my iPad cuz I was so anxious to use the footage. DL the footage through iPad and all the vids were white and not playing, pics transferred fine.. Without even thing about it I finally pulled out the SD card. I put the SD card in the Quik key (BTW the quick key is 10 times faster then DL thru the app) and tried the vids again. The same results white vids that wudn’t play. At this point I got frustrated and want to watch the vids on the GoPro to make sure they weren’t white on there too (later it came to me that the vids were white and didn’t play because my iPad was older and didn’t support 4K vids). So I turn on the GoPro and the screen never turned on. I forgot the SD in the quick key so there was no Sd in the GoPro when I fired it back up. At that point thing that I got a lemon I started thing of ways to fix it like put the SD card back in, that might be the reason?? Put back in...maybe that’s the reason!! After that I never seen the screen work after that. It was getting late at this point and my phone had a decent enough charge to make the vid. I removed the SD card once again to use the Quik key cuz it’s so much faster. Then pugged the GoPro charger directly into the the camera ( rather then a dual charging port) thinking It’d fix it Miraculously Over night. Woke up and it was still the same. But yes it dose look like there is a light bleed in the lower bottom left corner and upper right. I took it out today and got some more footage but did it all with a fualty screen. Seems like everything else is working but the screen. Tried everything holding the power button to reboot or something but nothing worked.


Sorry for the book but that’s everything that happened