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%3CLINGO-SUB%20id%3D%22lingo-sub-53416%22%20slang%3D%22en-US%22%3ELCD%20Screen%20does%20not%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53416%22%20slang%3D%22en-US%22%3EHi%2CI%20recently%20got%20the%20GoPro%20Hero%205%20Black%20a%20few%20months%20ago%20and%20although%20the%20camera%20works%2C%20I%20cannot%20see%20anything%20on%20the%20LCD%20screen.%20I%20have%20not%20dropped%20or%20banged%20the%20camera%20in%20any%20way.%20The%20LCD%20screen%20has%20stopped%20working%20out%20of%20the%20blue.%20I%20have%20checked%20the%20forums%20and%20tried%20the%20solutions%20offered%20by%20other%20people.%20I%20have%20updated%20the%20GoPro%20and%20use%20a%20legitimate%20Sandisk%20SD%20card%20and%20the%20LCD%20screen%20still%20does%20not%20work.%20I%20have%20called%20the%20GoPro%20Tech%20Support%20several%20times%20and%20have%20been%20on%20hold%20for%20at%20least%20an%20hour%20and%20still%20have%20not%20been%20able%20to%20get%20a%20hold%20of%20someone.%20Chat%20always%20seems%20to%20be%20busy%20as%20well.%20This%20has%20been%20very%20frustrating.%20Can%20someone%20please%20advise%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-53416%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53419%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20Screen%20does%20not%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53419%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30962%22%3E%40ellenk6582%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20that%20you%20are%20having%20some%20trouble%20with%20that%20camera.%20With%20you%20going%20through%20all%20of%20those%20steps%20I%20would%20reach%20out%20to%20support%20directly.%20If%20you%20are%20having%20a%20hard%20time%20getting%20through%20to%20support%20I%20would%20give%20them%20a%20call%20once%20those%20channels%20open%20up%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAvailable%20Monday%20%E2%80%93%20Friday%2C%206%3A00am%20%E2%80%93%206%3A00pm%2C%20Pacific%20Time%20Available%20Saturday%20%26amp%3B%20Sunday%2C%207%3A00am%20%E2%80%93%204%3A00pm%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

LCD Screen does not work

Hi,

I recently got the GoPro Hero 5 Black a few months ago and although the camera works, I cannot see anything on the LCD screen. I have not dropped or banged the camera in any way. The LCD screen has stopped working out of the blue. I have checked the forums and tried the solutions offered by other people. I have updated the GoPro and use a legitimate Sandisk SD card and the LCD screen still does not work. I have called the GoPro Tech Support several times and have been on hold for at least an hour and still have not been able to get a hold of someone. Chat always seems to be busy as well. This has been very frustrating. Can someone please advise?

Accepted Solutions
GoPro
Posts: 3,924

Re: LCD Screen does not work

Hi @ellenk6582,

 

I am sorry to hear that you are having some trouble with that camera. With you going through all of those steps I would reach out to support directly. If you are having a hard time getting through to support I would give them a call once those channels open up:

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: LCD Screen does not work

Hi @ellenk6582,

 

I am sorry to hear that you are having some trouble with that camera. With you going through all of those steps I would reach out to support directly. If you are having a hard time getting through to support I would give them a call once those channels open up:

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan