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Tourist
Posts: 3

LCD SCREEN DOESN'T WORK RIGHT

 
GoPro
Posts: 8,157

Re: LCD SCREEN DOESN'T WORK RIGHT

Hello @snowgopro. We'd be glad to help. What seems to be happening? Does the camera power on and you are not getting any image on the screen? Is it in issue with the rear touch screen, or the front display screen? Is there a photo/video clip that we can look at? More details will help us get a better understanding of what is happening. This way, we are able to help better. Hope to hear back from you. Best regards!

Tourist
Posts: 3

Re: LCD SCREEN DOESN'T WORK RIGHT

Hi, 

sorry for the delay to answer you.
The camera still has guarantee.
Sometimes the LCD SCREEN has many colours and you cant see anything but it records right.To understand what is the problem iam sending you 1 picture.It happens in snow condicion either sea condition.

Thanks

Ilias Halkiopoulos

20190128_100819.jpg
GoPro
Posts: 10,154

Re: LCD SCREEN DOESN'T WORK RIGHT

Hi @snowgopro

 

What SD card are you using?

See if resetting the camera to its factory settings will help.

Should it still be the same, try re-flashing the software. 

https://gopro.com/update/hero5

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!
Ej

Tourist
Posts: 3

Re: LCD SCREEN DOESN'T WORK RIGHT

hi, again

The sd card i use is San Disk Extreme 64GB V30 (i sent you also a foto the sd card).
I think is the best sd card .
The camera had gone to Drakos Digital and they were re-flashing and update the sofware.Since then the problem still exist.
The bad think is that there is no one in greece for Go Pro, camera's quarantee ends in two mounths and i cant found a solution.
I believe that the problem is to LCD SCREEN.As they told me from Drakos Digital "in GO PRO we dont replace LCD SCREEN or anything else but we replace it with a new one camera .
Thanks and please help me!!!

20190605_092050.jpg
Explorer
Posts: 12,033

Re: LCD SCREEN DOESN'T WORK RIGHT

Are you just getting a blue tint white balance? What are your settings? Go to Protune and change it to 5500K. Are you getting the same result?

I hope you didn't pay someone to "flash" the firmware. If you did, they are stealing from you. Anyone can do this in a matter of minutes very easily.
Adventurer
Posts: 9,791

Re: LCD SCREEN DOESN'T WORK RIGHT

You seem to know how to use your camera correct, and your warranty Expires in two months time.  You are saying your Sensor is  giving out? Because the  hue is changing from    each time randomally.   WHat happens if you turn off PT does the problem still exists.  

 

 the shop is doingwhat they do best helping out, they may direct you to  calling up a GoPro rep or chat wit ha gopro rep.  at Http://www.gopro.com/contactus

 

  that is where you will get results, a new camera replaced at hand that takes a few weeks time. then going back and fourth with a forum for answers that we do not  share.     like said Whitebalance needs to be corrected t oget that   hue off... but if it is not WB and hte camera. you then know your answe

Explorer
Posts: 12,033

Re: LCD SCREEN DOESN'T WORK RIGHT

The "Shop" is not doing the best thing to help. They should have referred the customer to GoPro Support ONLY. If it's a sensor issue, then a replacement camera is needed. If it's firmware, the customer could have done a manual update themselves.