05-16-2019 10:06 AM
Hello @snowgopro. We'd be glad to help. What seems to be happening? Does the camera power on and you are not getting any image on the screen? Is it in issue with the rear touch screen, or the front display screen? Is there a photo/video clip that we can look at? More details will help us get a better understanding of what is happening. This way, we are able to help better. Hope to hear back from you. Best regards!
06-02-2019 05:31 AM
sorry for the delay to answer you.
The camera still has guarantee.
Sometimes the LCD SCREEN has many colours and you cant see anything but it records right.To understand what is the problem iam sending you 1 picture.It happens in snow condicion either sea condition.
06-04-2019 02:47 PM
What SD card are you using?
See if resetting the camera to its factory settings will help.
Should it still be the same, try re-flashing the software.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
06-04-2019 11:51 PM
The sd card i use is San Disk Extreme 64GB V30 (i sent you also a foto the sd card).
I think is the best sd card .
The camera had gone to Drakos Digital and they were re-flashing and update the sofware.Since then the problem still exist.
The bad think is that there is no one in greece for Go Pro, camera's quarantee ends in two mounths and i cant found a solution.
I believe that the problem is to LCD SCREEN.As they told me from Drakos Digital "in GO PRO we dont replace LCD SCREEN or anything else but we replace it with a new one camera .
Thanks and please help me!!!
06-05-2019 04:49 AM
I hope you didn't pay someone to "flash" the firmware. If you did, they are stealing from you. Anyone can do this in a matter of minutes very easily.
06-05-2019 04:57 AM
You seem to know how to use your camera correct, and your warranty Expires in two months time. You are saying your Sensor is giving out? Because the hue is changing from each time randomally. WHat happens if you turn off PT does the problem still exists.
the shop is doingwhat they do best helping out, they may direct you to calling up a GoPro rep or chat wit ha gopro rep. at Http://www.gopro.com/contactus
that is where you will get results, a new camera replaced at hand that takes a few weeks time. then going back and fourth with a forum for answers that we do not share. like said Whitebalance needs to be corrected t oget that hue off... but if it is not WB and hte camera. you then know your answe
06-05-2019 04:59 AM