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%3CLINGO-SUB%20id%3D%22lingo-sub-357480%22%20slang%3D%22pt-BR%22%3E(LCD%20DOES%20NOT%20LEAVE)%20Black%20screen%20-%20GOPRO%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357480%22%20slang%3D%22pt-BR%22%3E%3CP%3EGood%20afternoon%2C%20I%20have%20the%20same%20problem%20as%20everyone%20who%20bought%20a%20gopro%20Hero%205%20Black%20camera%2C%20the%20rear%20LCD%20does%20not%20turn%20on%2C%20does%20not%20turn%20on%2C%20does%20not%20pick%20up.%3C%2FP%3E%3CP%3EIt's%20no%20use%20talking%20about%20the%20SD%20update%20because%20I%20already%20did%2C%20updated%20and%20did%20not%20turn%20on%20the%20rear%20LCD.%20There%20is%20NO%20GOPRO%20reset%20to%20factory%20defaults%20because%20the%20LCD%20DOES%20NOT%20WORK%2C%20so%20if%20the%20answer%20is%20to%20%22slip%20on%20the%20screen%20and%20find%20such%20a%20function%22%20I%20believe%20I%20am%20clear%20in%20mentioning%20that%20the%20LCD%20DOES%20NOT%20WORK.%20Pressing%20the%20buttons%20for%20more%20than%2010%20seconds%20also%20does%20not%20reset%20the%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAgain%2C%20the%20problem%20is%20the%20same%20as%20with%20all%20users.%20So%20if%20the%20support%20asks%20me%20for%20a%20recording%20of%20the%20problem%20on%20YOUTUBE%2C%20I%20will%20expose%20several%20videos%20of%20this%20problem%20which%20I%20believe%20is%20VERY%20CLEAR%20where%20the%20LCD%20DOES%20NOT%20CONNECT.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20wait%20for%20a%20return.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EFollows%20references%20from%20%3CSTRONG%3E%20SAME%20PROBLEM%20%3C%2FSTRONG%3E%20I'm%20going%20through.%20Please%20do%20not%20request%20further%20evidence%20that%20is%20clear!%20%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DW6pqVt-59cE%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%20https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DW6pqVt-59cE%20%3C%2FA%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMI_f_1hyvBQ%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%20https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMI_f_1hyvBQ%20%3C%2FA%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4HqNb0okBhY%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%20https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4HqNb0okBhY%20%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-357480%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

(LCD NÃO LIGA) Tela preta - GOPRO Hero 5 Black

[ Edited ]

Boa tarde, estou com o mesmo problema igual a todos que adquiriram uma camera gopro Hero 5 Black, o LCD traseiro não acende, não liga, não pega.

Não adianta falar da atualização do SD pois já fiz, atualizou e não voltou a ligar o LCD traseiro. NÃO HÁ como resetar a GOPRO em padrões de fábrica pois o LCD NÃO FUNCIONA, então se a resposta for de "deslizar na tela e achar função tal" creio que eu seja claro em mencionar que o LCD NÃO FUNCIONA. Pressionar os botões por mais de 10 segundos também não reseta a camera. 

 

Novamente, o problema é o mesmo que ocorre com todos os usuários. Então se o suporte me solicitar uma gravação do problema no YOUTUBE,  vou expor vários videos deste problema que creio que está MUITO CLARO em que o LCD NÃO LIGA.

 

Por favor aguardo um retorno. 

Segue referencias do MESMO PROBLEMA que estou passando. Por favor não solicitar mais evidencias que estão clara!
https://www.youtube.com/watch?v=W6pqVt-59cE
https://www.youtube.com/watch?v=MI_f_1hyvBQ
https://www.youtube.com/watch?v=4HqNb0okBhY

Vídeo feito após contato com o Suporte GoPro. Procedimento de atualização via aplicativo de celular, Quick para desktop e procedimento manual sem sucesso. Ao ligar a câmera, os Leds acendem, o visor frontal funciona, contudo a tela traseira não funciona. Fica em "branco". A imagem e os menus não ...
Me foi solicitado pela Márcia que me atendeu super bem no telefone de suporte que eu fizesse atualização de forma manual da Gopro, que foi feita e não resolveu meu problema.
GoPro
Posts: 2,853

Re: (LCD NÃO LIGA) Tela preta - GOPRO Hero 5 Black

Hi @alan2108,

Sorry to hear about the trouble. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

If the issue persists despite having the SD card properly inserted into the camera and you've already tried reinstalling the firmware update, please let our Support team know so they can help you on the next steps. Provide them the troubleshooting steps already taken. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann