10-19-2018 11:45 AM
Ive updated both devices, and the buttons on the Karma grip work fine, but when i turn the grip off the camera stays on.
My H5 would turn off when the grip goes off.
Whats the secret (other than by a grip by another make)
10-19-2018 12:09 PM
Thank you for the information.
First, make sure that the camera and the grip are on the latest firmware.
Then please try a hard reset on the Karma grip:
- Power off the Karma Grip and camera
- Hold the mode/power button for 8-10 seconds.
- If done properly, all of the LEDs on the grip will blink once and power off the grip.
- Then all four LED lights will flash with a single red bottom light.
- Continue holding and the Karma Grip and camera will power back on.
Let us know how it goes.
10-20-2018 08:38 AM
While your camera is on the latest firmware, we recommend doing a manual update. https://gopro.com/update/hero7-black
Most of the time, this clears out any issues encountered with the previous installation.
If it's still the same, please reach out to our Support Team to move forward with this concern.
You may reach them via phone or chat. https://gopro.com/help/ContactUs
They may ask you for your device's serial number and proof of purchase.
10-20-2018 11:34 AM
Thanks for the reply.
I’m confused about why another update is needed. Wouldn’t there be an error if the first FW update didn’t work? Other than this issue (which is actually random, as it does work sometimes) everything else is working fine.
I’m happy to do it but just don’t understand how a FW update would need doing more than once unless there were errors, in which case surely there would be an error message the first time and things wouldn’t work properly (or at all).