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Tourist
Posts: 2
Accepted Solution

Karma grip problems “ USB connected”

I have a hero 5 and a karma grip when I load the camera into the grip all I get is “USB CONNECTED” I’ve reset the grip , factory reset the camera , taken the battery out and card out
Still nothing..... help please.😩

Accepted Solutions
GoPro
Posts: 8,150

Re: Karma grip problems “ USB connected”

 Hello @henrika116. If you have already done a hard reset o n the Karma Grip and updated your camera manually following instructions under Manual Update, and the issue persists, let our Support team know. This way, they can walk you through further troubleshooting. Their contact information is at https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 3,820

Re: Karma grip problems “ USB connected”

 

Hi @pineapple1974,

 

Have you tried reformatting the SD card and then try to reset the camera again. 

 

Please let me know. 

 

 

Thanks,

-Jay 

Hiker
Posts: 16

Re: Karma grip problems “ USB connected”

I have been having the same issue. I have found that when shooting in 4K 60fps it will error out and give me the usb connected error.  I have done the factory reset, manual firmware install on both camera and karma, formatted cards, replaced cards, calibrated, hard reset, removed harness and reinstall, stood on my head, i mean come on!  When i shoot in 1080 120fps its all good.  Well 95% of the time.  I have the recommend go pro sd card.  I just wish i could use this for what it was designed for.  I want to be able to use 4 k when i want or 1080.  I hate to think i have to reset the karma every 5-10 mins to shoot in 4K 60 FPS.  Format cards, reinstall firmware, reset camera.  Any firmware updates in the future?  Just very frustrated.  Just want a product to work as advertised.  

GoPro
Posts: 3,820

Re: Karma grip problems “ USB connected”

 

Hi @grayflame62007

 

Sorry to know that and thanks for your feedback. 

We'll submit that to the right department. 

 

 

Regards,

-Jay 

Sightseer
Posts: 1

Re: Karma grip problems “ USB connected”

Hi,

 

any news to this? My Gopro hero 5 and Karma just starten doing the same all the time, i.e. the Karma grip is useless.

 

/Henrik

GoPro
Posts: 8,150

Re: Karma grip problems “ USB connected”

 Hello @henrika116. If you have already done a hard reset o n the Karma Grip and updated your camera manually following instructions under Manual Update, and the issue persists, let our Support team know. This way, they can walk you through further troubleshooting. Their contact information is at https://gopro.com/help/ContactUs