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Tourist
Posts: 6

Re: Karma drone not pairing

Had the same issue, drone not pairing. Spent about an hour with support to find out that it's likely the stabilizer not communicating with the drone. Troubleshooting steps included disassemble, reassemble and manual update of camera. Have your serial numbers ready and have your microSD, an SD adapter, and a card reader ready for troubleshooting with support.

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Backpacker
Posts: 1,008

Re: Karma drone not pairing


@supersurf48145 wrote:

Had the same issue, drone not pairing. Spent about an hour with support to find out that it's likely the stabilizer not communicating with the drone. Troubleshooting steps included disassemble, reassemble and manual update of camera. Have your serial numbers ready and have your microSD, an SD adapter, and a card reader ready for troubleshooting with support.


its nothing to do with the stabilizer & they know it, if your lucky enough to be in warranty they replace the core (the drone unit) to solve the issue

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Hiker
Posts: 9

Re: Karma drone not pairing

Yes please help us we are all into the same problem. We purchased these Drones because of Gopro and the way it responded with units sweet controls. Thanks William

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Hiker
Posts: 9

Re: Karma drone not pairing

I just purchased a unit that was purchased after the recal. Prior owner did a reset to clear account. Hope mine still Functions, the thing maybe hard reset before turning controler on. But someone said Gopro sent new drone and not controler and it worked. FYI

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Tourist
Posts: 2

Re: Karma drone not pairing

[ Edited ]

Mine is just out of warranty and I am very upset - I did not break it, GoPro broke it with software update.

 

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Tourist
Posts: 5

Re: Karma drone not pairing

[ Edited ]

Add me to this same issue.  A loyal GoPro amature and professional user with thousands of Euros of your gear whi also has the same issues with the Karma Drone ignored, denied or just pretending that the problem does not exist. Hardly a way to maintain customer loyalty?  Be a decent corporate citizen:  admit it was your software update back in January that caused the problem; let us know honestly what you are doing about addressing the issue and tell us what we can expect by when.  


@epicwave12444 wrote:

Add me to the list of people with this issue.  


 

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Tourist
Posts: 3

Re: Karma drone not pairing

And me, very poorly managed by gopro.

 

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Hiker
Posts: 10

Re: Karma drone not pairing

[ Edited ]

Everyone go onto YouTube and search for a user named Gavin Geen,  he has a couple videos on this topic.