Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Karma drone flew away out of control and disappeared

[ Edited ]

Hello,

We were shooting promotional videos (we are an outdoor activities tour operator) in the French Pyrenees in a very open rural area (the same area we were flying the past days) when our few months old Karma drone flew away at high speed out of control and disappeared with a brand new camera HERO 6 black. The drone was less than 100 m high and less than 200 m away from the controller, when suddenly appeared on the controller information that there is a “problem with the compass” and we have to land the drone manually. That’s what we immediately tried to do, but the drone was out of control (we couldn’t operate with the controller anymore), changed flying direction on its own, heading towards unknown direction and disappeared. Soon the controller couldn’t find the drone anymore. We searched for the drone the whole afternoon and the next morning at the last known location according to the GPS coordinates. We did so also within a radius of over 50 meters from the last known location, but unfortunately we couldn’t find it. We were flying according to the flying restrictions for recreational drones in France (https://www.geoportail.gouv.fr/donnees/restrictions-pour-drones-de-loisir), in a rural area (no excuse of satellite interference).

Please advise how we should proceed in this situation?

Thank you

 


Accepted Solutions
Highlighted
GoPro
Posts: 10,080

Re: Karma drone flew away out of control and disappeared

Hello @azimuttours,

 

Sorry to hear about the lost drone. I see how much you have exerted effort and time to locate it, but to no avail.  There is a need to determine what has caused the drone to behave that way so we will know what the path forward is. Our Support team will be able to help you out with this. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards,

Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 10,080

Re: Karma drone flew away out of control and disappeared

Hello @azimuttours,

 

Sorry to hear about the lost drone. I see how much you have exerted effort and time to locate it, but to no avail.  There is a need to determine what has caused the drone to behave that way so we will know what the path forward is. Our Support team will be able to help you out with this. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards,

Marius