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%3CLINGO-SUB%20id%3D%22lingo-sub-105018%22%20slang%3D%22en-US%22%3EKarma%20Stabilizer%20Will%20Not%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105018%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20spent%20the%20last%2090%20minutes%20trying%20to%20update%20my%20camera%20(Hero5%20Black)%20and%20the%20Karma%20Grip...finally%20got%20those%20done.%20Now%20the%20QUIK%20app%20is%20telling%20me%20there%20is%20an%20update%20for%20the%20Stabilizer%20to%20v2.0%20but%20when%20I%20click%20%22update%22%20and%20accept%20the%20terms%20%26amp%3B%20conditions%20I%20receive%20an%20error%20that%20says%20%22Could%20Not%20Complete%20Update...something%20went%20wrong%20and%20the%20firmware%20for%20Karma%20Grip%20could%20not%20be%20completed.%20Try%20again%2C%20or%20contact%20customer%20support%20for%20help%22.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20solid%20red%20light%20(at%20the%20bottom)%20on%20the%20grip%20along%20with%20a%20blinking%20white%20light%20(at%20the%20top).%20The%20grip%20will%20not%20work%20at%20all.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20tell%20me%20what%20I%20need%20to%20do%20to%20fix%20this%20as%20I%20fly%20to%20Hawaii%20in%20two%20days%20and%20want%20to%20use%20my%20products.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-105018%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-105368%22%20slang%3D%22en-US%22%3ERe%3A%20Karma%20Stabilizer%20Will%20Not%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105368%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F46793%22%3E%40brandonk3746%3C%2Fa%3E%20-%20Be%20sure%20you're%20on%20the%20latest%20version%20of%20Quik.%20Uninstalling%20and%20reinstalling%20it%20may%20help%20there.%20Also%2C%20try%20doing%20a%20reset%20on%20the%20Grip%20itself.%20You%20can%20perform%20a%20hard%20reset%20on%20the%20Grip%20by%20the%20following%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EPower%20off%20the%20Karma%20Grip%20and%20camera%3C%2FLI%3E%0A%20%3CLI%3EHold%20the%20mode%2Fpower%20button%20for%208-10%20seconds.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EIf%20done%20properly%2C%20all%20of%20the%20LEDs%20on%20the%20grip%20will%20blink%20once%20and%20power%20off%20the%20grip.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EThen%20all%20four%20LED%20lights%20will%20flash%20with%20a%20single%20red%20bottom%20light.%3C%2FLI%3E%0A%20%3CLI%3EContinue%20holding%20and%20the%20Karma%20Grip%20and%20camera%26nbsp%3Bwill%20power%20back%20on.%3C%2FLI%3E%0A%3C%2FOL%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Karma Stabilizer Will Not Update

Just spent the last 90 minutes trying to update my camera (Hero5 Black) and the Karma Grip...finally got those done. Now the QUIK app is telling me there is an update for the Stabilizer to v2.0 but when I click "update" and accept the terms & conditions I receive an error that says "Could Not Complete Update...something went wrong and the firmware for Karma Grip could not be completed. Try again, or contact customer support for help". 

 

I have a solid red light (at the bottom) on the grip along with a blinking white light (at the top). The grip will not work at all. 

 

Please tell me what I need to do to fix this as I fly to Hawaii in two days and want to use my products. 

 

 


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Karma Stabilizer Will Not Update

@brandonk3746 - Be sure you're on the latest version of Quik. Uninstalling and reinstalling it may help there. Also, try doing a reset on the Grip itself. You can perform a hard reset on the Grip by the following:

  1. Power off the Karma Grip and camera
  2. Hold the mode/power button for 8-10 seconds. 
  3. If done properly, all of the LEDs on the grip will blink once and power off the grip. 
  4. Then all four LED lights will flash with a single red bottom light.
  5. Continue holding and the Karma Grip and camera will power back on.

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Karma Stabilizer Will Not Update

@brandonk3746 - Be sure you're on the latest version of Quik. Uninstalling and reinstalling it may help there. Also, try doing a reset on the Grip itself. You can perform a hard reset on the Grip by the following:

  1. Power off the Karma Grip and camera
  2. Hold the mode/power button for 8-10 seconds. 
  3. If done properly, all of the LEDs on the grip will blink once and power off the grip. 
  4. Then all four LED lights will flash with a single red bottom light.
  5. Continue holding and the Karma Grip and camera will power back on.