Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-105017%22%20slang%3D%22en-US%22%3EKarma%20Stabelizer%20Will%20Not%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105017%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20spent%20the%20last%2090%20minutes%20trying%20to%20update%20my%20camera%20(Hero5%20Black)%20and%20the%20Karma%20Grip...finally%20got%20those%20done.%20Now%20the%20QUIK%20app%20is%20telling%20me%20there%20is%20an%20update%20for%20the%20Stabilizer%20to%20v2.0%20but%20when%20I%20click%20%22update%22%20and%20accept%20the%20terms%20%26amp%3B%20conditions%20I%20receive%20an%20error%20that%20says%20%22Could%20Not%20Complete%20Update...something%20went%20wrong%20and%20the%20firmware%20for%20Karma%20Grip%20could%20not%20be%20completed.%20Try%20again%2C%20or%20contact%20customer%20support%20for%20help%22.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20solid%20red%20light%20(at%20the%20bottom)%20on%20the%20grip%20along%20with%20a%20blinking%20white%20light%20(at%20the%20top).%20The%20grip%20will%20not%20work%20at%20all.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20tell%20me%20what%20I%20need%20to%20do%20to%20fix%20this%20as%20I%20fly%20to%20Hawaii%20in%20two%20days%20and%20want%20to%20use%20my%20products.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-105017%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-105097%22%20slang%3D%22en-US%22%3ERe%3A%20Karma%20Stabelizer%20Will%20Not%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105097%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%20follow%20this%20instruction%20(ignoring%20any%20version%20numbers%20as%20they%20are%20not%20important)%20and%20you%20will%20be%20up%20and%20running%20in%205%20mins.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FKarma-Grip-Stuck-in-Recovery-Mode-After-Updating-to-v1-51%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FKarma-Grip-Stuck-in-Recovery-Mode-After-Updating-to-v1-51%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Karma Stabelizer Will Not Update

Just spent the last 90 minutes trying to update my camera (Hero5 Black) and the Karma Grip...finally got those done. Now the QUIK app is telling me there is an update for the Stabilizer to v2.0 but when I click "update" and accept the terms & conditions I receive an error that says "Could Not Complete Update...something went wrong and the firmware for Karma Grip could not be completed. Try again, or contact customer support for help". 

 

I have a solid red light (at the bottom) on the grip along with a blinking white light (at the top). The grip will not work at all. 

 

Please tell me what I need to do to fix this as I fly to Hawaii in two days and want to use my products. 

 

 


Accepted Solutions
Nomad
Posts: 536

Re: Karma Stabelizer Will Not Update

Hi there, follow this instruction (ignoring any version numbers as they are not important) and you will be up and running in 5 mins.

 

https://gopro.com/help/articles/solutions_troubleshooting/Karma-Grip-Stuck-in-Recovery-Mode-After-Up...

View solution in original post


All Replies
Nomad
Posts: 536

Re: Karma Stabelizer Will Not Update

Hi there, follow this instruction (ignoring any version numbers as they are not important) and you will be up and running in 5 mins.

 

https://gopro.com/help/articles/solutions_troubleshooting/Karma-Grip-Stuck-in-Recovery-Mode-After-Up...