Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3
Accepted Solution

Karma Grip update fail

Good Day!

When i connected my Karma grip to the PC , Quik (version 2.3 because win7 does not support 2.4)

finds a new update, i made the update.

after some time it says that my karma grip is up to  date.

even if i disconect it the lights are flashing from up to down.

Grip does not wort - does not close at all.

What i tried:

Hard reset - when i do this the fourth light becomes red and the 3rd is flashing.

when i connect back to PC - QUIK says it is up to date and again the lightd are flashing from up to down.

I tried to put it in a PC with the version 2.4 installed but still it says that it is up to date. and i can do nothing.

I tried everything i believe.

actually it says: Firmware Version _VERSION_  -  Up to date.

what do i need to do?

 

PS: i manage to call chat customer service and the guys there were very helpfull and i tried everything they told me.
but still the problem is here


Accepted Solutions
Tourist
Posts: 3

EDIT : FIXED Re: Karma Grip update fail

guys i found solution, 

the customer support told me to upgrade on 2.4 QUIK.

CAUTION: users without the QUIK 2.4 may have problems.


What i did: i went on win 10 and i installed the QUIK 2.4,

the problem was that karma grip on this failure state was not recognizable so i was hard reseting it sometimes (press for 10 secs the mode button, while it is connected on the pc) 

finally it was recognized with firmware version : 0.00.00

After it was recognized i could update firmware and now it works fine

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Karma Grip update fail

Hi.

Today just got exactly the same failure... Any way to fix it on my own??? :(

Tourist
Posts: 3

EDIT : FIXED Re: Karma Grip update fail

guys i found solution, 

the customer support told me to upgrade on 2.4 QUIK.

CAUTION: users without the QUIK 2.4 may have problems.


What i did: i went on win 10 and i installed the QUIK 2.4,

the problem was that karma grip on this failure state was not recognizable so i was hard reseting it sometimes (press for 10 secs the mode button, while it is connected on the pc) 

finally it was recognized with firmware version : 0.00.00

After it was recognized i could update firmware and now it works fine

Sightseer
Posts: 2

Re: EDIT : FIXED Re: Karma Grip update fail

I got the same problem :( I only have Win 7 and Quick 2.3, but I have those flashing lights and cannot do a hard reset.

Any ideas?

Tourist
Posts: 3

Re: Karma Grip update fail

Toughbeach U can do nothing! U need to find a pc with win10 to install quik 2.4 or maybe wait some weeks , maybe GoPro make the version work on win7. But I would not risk to end up all the battery on karma grip
Sightseer
Posts: 2

Re: Karma Grip update fail

Solved! I had access to a Mac and the update went smoothly.

Tourist
Posts: 3

Re: Karma Grip update fail

I have the exact same scenario as the 1st post. So I went to work and installed quick v2.4 on win 10, but still no go, even holding power button for 10 secs etc. Not got access to a Mac so I will keep an eye on this thread...

Sightseer
Posts: 2

Re: Karma Grip update fail

Wow... this is sooooo lame, shouldn't even let me try to upgrade on Win 7, instead of making my grip into a brick... ! :(

Boooooo!!