07-08-2019 10:42 PM - last edited on 07-30-2019 12:39 PM by aragon1006
07-09-2019 03:48 PM
Apologies for any inconvenience this may have caused you. It will be best to get in touch with our Support team so they can check further into your order details. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Please have your RMA number or case number ready for any information that they may need.
07-09-2019 08:57 PM - last edited on 07-30-2019 12:26 PM by aragon1006
Thanks for your answer. As I said, I tried several times to reach your support team and stayed for more than 1 hour in your line but nothing happened. I wrote emails and emails. Support-Chat wasn‘t available. So please, could you reach out to me? Because I am out of patience and have no time to spend another several hours with that (your) problem.
I also already told the RMA number and the case number so please call your support-team internally, tell them my case number and they will have my contact information so that they can reach out to me.
Thanks a lot.
07-10-2019 10:29 AM
We're limited to the information that we can access here in Community Hub. It's also been a while since we no longer have the email support system.
Any concerns regarding sales orders and RMAs are best handled by our Support team so they can look further into the details and assist you on the next steps.
Please ensure that you're calling the Support phone numbers posted here https://gopro.com/help/articles/Block/Telephone-Numbers.
If contacting them by phone, please make sure that the network allows calls to toll free numbers. If you're having trouble connecting to our Chat Support team. You may try changing the location and language to "United States, English" on the Contact Us Webpage. The hours of operation will also be posted on the page.