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Sightseer
Posts: 2
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Just picked up a Hero4 Black that has a purple haze periodically come over the screen.

What is this and is it fixable?


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GoPro
Posts: 9,801

Re: Just picked up a Hero4 Black that has a purple haze periodically come over the screen.

@jdarland02, does it affect the image quality of the camera? Test recording a video or capturing a photo to check.

 

If it does, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Highlighted
GoPro
Posts: 9,801

Re: Just picked up a Hero4 Black that has a purple haze periodically come over the screen.

@jdarland02, does it affect the image quality of the camera? Test recording a video or capturing a photo to check.

 

If it does, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Highlighted
Sightseer
Posts: 2

Re: Just picked up a Hero4 Black that has a purple haze periodically come over the screen.

Just updated the firmware and it is still havig the issue and now has a green tint on the image. What all can GoPro support do in the way of fixing it?

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GoPro
Posts: 6,097

Re: Just picked up a Hero4 Black that has a purple haze periodically come over the screen.

If you already reinstalled the firmware and issue still exist please contact GoPro customer support for assistance @jdarland02

They might have other workaround or options for you.