Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Just bought hero 7 black. SD card freezing camera. What is current best sd card. Thanks

[ New ]

GPhero black 7 bought at bestbuy 3 weeks ago.  camera freezes with card in but ok with card out.  What is current best card for this camera.  How about this one saw on amazon.ca (SanDisk 128GB Extreme A2 V30 Micro SD – 160MB/s)   thank you for advice.


Accepted Solutions
GoPro
Posts: 15,263

Re: Just bought hero 7 black. SD card freezing camera. What is current best sd card. Thanks

[ New ]

@garyp5012, make sure that a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 is used for your camera. 

 

If in case you continue to have the freeze-up issues with the camera after going through the suggested troubleshooting steps here https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, using different recommended SD cards and redoing the software update, please contact our Support Team so they can assist you on the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 15,263

Re: Just bought hero 7 black. SD card freezing camera. What is current best sd card. Thanks

[ New ]

@garyp5012, make sure that a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 is used for your camera. 

 

If in case you continue to have the freeze-up issues with the camera after going through the suggested troubleshooting steps here https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, using different recommended SD cards and redoing the software update, please contact our Support Team so they can assist you on the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.