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Reply
Tourist
Posts: 8
Accepted Solution

Just bought hero 5 session firmware update has screwed it up

Bought session 5 yesterday, and got it all connected to laptop and remote control. All working fine, then firmware update came up as available, so set it in motion. When it had supposedly finished, the app told me to reconnect the camera, but the camera has got no entry sign pointing to picture of camera on screen (as attached) with the red light flashing really quickly and it is now totally unresponsive.

 

been in that state for about half an hour now. Any ideas??

IMG_2275.JPG

Accepted Solutions
Sightseer
Posts: 1

Re: Just bought hero 5 session firmware update has screwed it up

[ Edited ]

I had the same problem, hero 5 session stuck in the posted icon for long time, but finally got the update finished, this is what I did:

1) Hold the two buttons at the same time till the screen is off

2) Press the back button once, screen will now display 2/2 -> |O| which I think it means it is finishing the step two of the upgrade

3) I connected the usb cable so it can charge, just in case it runs out of battery because the hero 5 was stuck on the error icon for almost 1 hour

 

After few minutes it finished the update.

 

The docs on upgrade says the hero5 will restart many times during the upgrade, I think one of this restarts fails and it gets stuck, so you need to manually restart the hero5 by pressing simultaneously the two buttons (similar to iphone).

Hope this helps someone.

 

PS. I was about to try the manual update and so remove the microSD while it was stuck, if I would have done that maybe It will be screwed up permanently. So first try everything possible without removing the microSD card, use the manual update as last resource.

View solution in original post


All Replies
Nomad
Posts: 81

Re: Just bought hero 5 session firmware update has screwed it up

Firmware updates are great. They fix bugs and sometimes add new features to the cam. That being said, getting the firmware onto the camera itself can sometimes be problematic.

 

Personally, I would suggest the following since your in-app firmware update seemed to freeze/time-out:

- Visit the bottom of GoPro's site and click on Camera Software Updates.

- Perform the "Manual" update. (This involves saving out the file onto your SD card as explained on the GoPro site).

- If the manual update fails (mine did the first time) simply re-load the same file onto the SD card and try again. (mine worked the second time)

 

Hope that helps.

Tourist
Posts: 8

Re: Just bought hero 5 session firmware update has screwed it up

Josh, 

why do you sound like you're coming straight from the GoPro marketing department? 'Firmware updates are great.' Douchebag.

 

when I say the camera does nothing at all, I mean, the camera does nothing at all.

 

anyway, the camera has gone back for a full refund. Anothe local retailer has had 5 of these sessions back this week with faults, so I reckon I'll stick to the session 4.

Nomad
Posts: 81

Re: Just bought hero 5 session firmware update has screwed it up

 

The purpose of my "firmware updates are great" comment was to ensure that you give it another shot. Even if you stick with a Hero4 Session, you would still want to run it with the latest firmware. (because firmware updates are great). 

No need for name calling.

 

 

Tourist
Posts: 8

Re: Just bought hero 5 session firmware update has screwed it up

I would've thought that saying 'give it another shot' is the best way of getting someone to give it another shot.

 

Unless of course that person has said that the camera is completely unresponsive....oh, wait a minute.

 

Support hubs are great. Unless you want to find actual answers.

Nomad
Posts: 81

Re: Just bought hero 5 session firmware update has screwed it up

If your camera froze / became un-responsive while performing a firmware update.

 

The solution (as explained in my first post) could have very well been to perform a "manual" update. Which involves ejecting the SD card from your cam, loading the file onto it from your computer, and then re-insearting it into the camera. But it is clear to me now that you don't want my help. Good day.

Sightseer
Posts: 2

Re: Just bought hero 5 session firmware update has screwed it up

I have the same issue. I tried to go the manual route, but get an "invalid serial number" error.  Is there another way to get the update file?

 

Thanks

Tourist
Posts: 8

Re: Just bought hero 5 session firmware update has screwed it up

If you have that error message, your camera has 'bricked' (GoPro customer support's term, not mine).  Apparently there is no fix for a camera in that state. Take it back to wherever you bought it from for exchange/refund. I have another session 5 that I've just manually updated and it seems to now work fine.