04-24-2020 07:30 AM
How is the recording done?
Do you press the shutter button while the camera is off?
What SD card are you using?
See if resetting the camera will help. While the camera is off, press and hold the Shutter button for 8-10 seconds.
Confirm the Factory Reset.
If it's still the same, you can also try a manual update. https://gopro.com/en/us/update/hero_session
Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.