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Sightseer
Posts: 1

Its not letting me import my videos and pictures how do i fix this?

I am trying to import the contents of my go pro and at first it told me i had no space in my hard drive so i cleared my hard drive and now its saying that it cant import my files but for no specific reason this time

Screen Shot 2019-10-06 at 11.29.20 AM.png
GoPro
Posts: 8,134

Re: Its not letting me import my videos and pictures how do i fix this?

Hello @ignaciob0477. How are you importing your GoPro files? If you are using a computer, make sure that your computer has the latest operating system installed. Are you using Quik for desktop?

 

If you are, make sure that you have the latest version installed. If your camera is being detected by Quik, try the following troubleshooting steps to see if the files are recognized. 

Also, see if you will be able to access your media by doing a manual import. With an SD card adapter, insert the SD card directly to your computer and check if the media will be detected by any of your computer's media players. We hope to hear back from you.