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Tourist
Posts: 3

It does not arrive

[ New ]
It does not arrive yet.
Is the delivery plan a lie for 2.3 days?
Please send it early.

Accepted Solutions
Sightseer
Posts: 2

Re: It does not arrive

[ New ]

It's been 9 days since I ordered. 7 days since it "shipped". Looking up my order, it still shows "processing". They created a shipping label but never shipped it. Now, for the last 5 days, nobody in customer support can find my camera or tell me why it didn't ship. They "raised" my case and are awaiting an "investigation" from their warehouse. It's been 5 days (2 official business days, minus wekeend and holiday) still nothing. They won't even send me my order knowing that it never left their warehouse, so they wouldn't be sending it twice. Good luck!

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All Replies
Sightseer
Posts: 2

Re: It does not arrive

[ New ]

It's been 9 days since I ordered. 7 days since it "shipped". Looking up my order, it still shows "processing". They created a shipping label but never shipped it. Now, for the last 5 days, nobody in customer support can find my camera or tell me why it didn't ship. They "raised" my case and are awaiting an "investigation" from their warehouse. It's been 5 days (2 official business days, minus wekeend and holiday) still nothing. They won't even send me my order knowing that it never left their warehouse, so they wouldn't be sending it twice. Good luck!

Hiker
Posts: 10

Re: It does not arrive

[ New ]
It is happening to a lot of people and there must be a warehouse issue. The problem is GoPro are being completely deceitful by still allowing purchases online and saying shipping next day. I’ve lodged a complaint in Australia with the ACCC, if you have something similar then definitely start pursuing legally. GoPro have been completely unsupportive. Good luck.
GoPro
Posts: 19,223

Re: It does not arrive

[ New ]

Hello, @apiiman. Your order has been completed and the package is in transit to you. Please check your Hub inbox for the tracking number information. Thanks!

GoPro
Posts: 19,223

Re: It does not arrive

[ New ]

Hello, @jlmax16. Our Orders team is waiting for an update from the warehouse regarding your package. Please keep the lines open. The team handling your case will contact you back once there is new information on the order status. Thanks!