Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-340816%22%20slang%3D%22en-US%22%3EIssues%20with%20freezing%2C%20sound%20loss%2C%20and%20wifi%20connections%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340816%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20recently%20purchased%20a%20GoPro%20Hero%207%20Black.%20I%20have%20had%20many%20issues%20with%20this%20camera%20from%20day%201.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%20I%20had%20multiple%20times%20where%20I%20tried%20to%20stop%20recording%20and%20it%20wont%20do%20anything%20at%20all.%20I%20end%20up%20having%20to%20remove%20the%20battery%20and%20often%20loose%20the%20whole%20strain%20of%20footage%20that%20I%20was%20shooting.%20This%20started%20day%201.%3C%2FP%3E%3CP%3E2)%20Recently%20I%20filmed%20a%20whole%20fishing%20expedition%20only%20to%20find%20out%20that%20the%20audio%20was%20choosing%20to%20work%20when%20it%20wanted.%20It%20would%20cut%20in%20and%20out%20during%201%20round%20of%20filming%20the%20same%20clip.%3C%2FP%3E%3CP%3E3)%20The%20app%20has%20been%20having%20an%20incredibly%20hard%20time%20staying%20connected%20to%20my%20camera.%20I%20had%20to%20restart%20the%20process%20of%20extracting%20clips%20multiple%20times%20which%20is%20really%20lame%20when%20you%20are%20pulling%20from%20a%20large%20clip.%26nbsp%3B%3C%2FP%3E%3CP%3E4)%20I%20went%20back%20to%20review%20multiple%20clips%20that%20when%20I%20did%20it%20showed%20a%200%3A00%20time%20stamp%20even%20though%20I%20check%20and%20the%20camera%20said%20it%20was%20recording%20while%20i%20was%20filming.%3C%2FP%3E%3CP%3E5)%20Im%20not%20sold%20that%20the%20battery%20compartment%20is%20sealed%20since%20it%20appears%20to%20have%20a%20small%20gap%20where%20it%20doesnt%20meet%20flush.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20have%20any%20suggestions%20here%20or%20should%20I%20just%20give%20up%20on%20GoPro%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20up%20to%20date%20on%20software%20and%20run%20a%20Sandisk%20Etreme%20Plus%2064gb%20sd%20card%20which%20I%20have%20emptied%20more%20then%20once%20to%20see%20if%20that%20was%20the%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20owned%20multiple%20GoPro's%20and%20this%20has%20been%20the%20most%20glitchy%20by%20far.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAndrew%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-340816%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Tourist
Posts: 2

Issues with freezing, sound loss, and wifi connections

Hello. 

 

I recently purchased a GoPro Hero 7 Black. I have had many issues with this camera from day 1. 

 

1) I had multiple times where I tried to stop recording and it wont do anything at all. I end up having to remove the battery and often loose the whole strain of footage that I was shooting. This started day 1.

2) Recently I filmed a whole fishing expedition only to find out that the audio was choosing to work when it wanted. It would cut in and out during 1 round of filming the same clip.

3) The app has been having an incredibly hard time staying connected to my camera. I had to restart the process of extracting clips multiple times which is really lame when you are pulling from a large clip. 

4) I went back to review multiple clips that when I did it showed a 0:00 time stamp even though I check and the camera said it was recording while i was filming.

5) Im not sold that the battery compartment is sealed since it appears to have a small gap where it doesnt meet flush.

 

Does anyone have any suggestions here or should I just give up on GoPro? 

 

I am up to date on software and run a Sandisk Etreme Plus 64gb sd card which I have emptied more then once to see if that was the issue. 

 

I have owned multiple GoPro's and this has been the most glitchy by far.

 

Thank you 

 

Andrew

 

GoPro.jpg
GoPro
Posts: 9,484

Re: Issues with freezing, sound loss, and wifi connections

Hi @amityandrew

 

 

Re-flashing the software should help.

This will help clear out any errors that may have been encountered with the previous installation.

Please refer to https://gopro.com/update/hero7-black

 

Should it still be the same, you may refer to our Support Team. https://gopro.com/help/ContactUs     

As this is a recent purchase, you can also check with the same store/channel you got the camera from.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Issues with freezing, sound loss, and wifi connections

How do I Reflash? There is no update available?
GoPro
Posts: 9,484

Re: Issues with freezing, sound loss, and wifi connections

Hi @amityandrew

 

Please follow the update link above.

Click on "Update your camera manually".

Instructions are listed after the email address and serial number page.

 

Let us know how it goes.

 

Thanks!

Ej