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Tourist
Posts: 2

Issues uploading photos Hero4 Silver - help!

[ New ]

I have a decent amount of photos on my Hero4, but when I plug it into my macbook, no photos more recent than 2016 (!!!) appear.  

 

I have tried using Quick, and GoPro Player, and the app wirelessly to my iPhone, but it's the same thing over and over.

 

Does anyone have any idea why this is, and if there are any easy fixes? I have years of things on here that I can't access, and it's very frustrating.  

 

Thank you!!!

GoPro
Posts: 23,316

Re: Issues uploading photos Hero4 Silver - help!

[ New ]

Hi @stefaniec57327

 

Are you able to play the files on the camera?

What SD card are you using?

 

Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back-dated.
This usually happens when the camera has not been used for some time or if the battery has been removed.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Issues uploading photos Hero4 Silver - help!

[ New ]

Thanks. Yes I can view the files on the camera but they don't appear when I try to upload on my computer. My micro sd card is a San disk extreme 64 gig. 

GoPro
Posts: 23,316

Re: Issues uploading photos Hero4 Silver - help!

[ New ]

Hi @stefaniec57327

 

Have you tried using an SD card adapter to access the files?

 

Thanks!

Ej