06-04-2020 10:43 AM
I purchased the Purple Panda Lavalier Lapel Microphone Kit - Clip-on Omnidirectional Condenser based on numerous recommendations from professional YouTubers. I get the mic plug the TRRS to TRS from purple panda into the go pro adapter and I get no audio and sometimes some static. I saw someone said the adapter from purple panda was faulty and gave a link to new TRS adapters and still no audio.
I've tested the mic on an iPad so I know its functioning. Can anyone give some more ideas as to what it could be?
06-04-2020 11:21 AM
Hello, @nimbledusk17714. See if the no audio issue is due to the method used in recording (via QuikCapture or not) and the type of microphone that you are using. There is information at https://community.gopro.com/t5/en/External-Microphone-Information-with-the-Pro-3-5mm-Mic-Adaptor/ta-... that you may refer to.
06-04-2020 02:46 PM
Thanks, @nimbledusk17714. In this case, it would be best to connect with our Support team so they can help you with further troubleshooting. To proceed, visit https://gopro.com/help/ContactUs . Be sure to have access to your camera, mic adapter, and microphone at the time of contact so you get assisted as quickly as possible.
06-12-2020 05:50 PM
I am experiencing the same issue. I have reloaded the update manually as suggested by support. This did not help at all. it seems to have created other issues instead. I have a rodes mic I use on my Nikon which has a trs mini and this mic works. I did try an old audio trick which seems to work though, if you plug the trrs from the mic, without an adapter cable, directly into the adapter but only one click in (partially) the Panda appears to work. I am still concerned though since the plug is not fully engaged and can wiggle loose. try this method and see if it works for you. There must be some sort of glich or setting that is not right. We are not the only ones experiencing this.
06-13-2020 10:08 AM
06-15-2020 04:28 PM
I already did this and they had me manually load the last update 1.90. While I was doing the steps that they suggested they discontinued the on line chat and ended the support. If this problem exists for multiple users why isn't the remedy or answer available to the support team. I have researched the issue online and found many users with the same problem.