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Sightseer
Posts: 1

Issue connecting my Hero 4 session to my Gopro app for mac

Hi team, 

 

I am trying to connect my Hero 4 session to the go pro app for mac via a USB cable. It says to just connect the camera through the cable and then select 'Import Files'. However, the 'Import Files' tab does not  pump up and I cannot connect the camera at the end. It says to turn on the camera but when I select the red bottom it will for sure start filming and if I tap the other bottom and it will take me to the settings. I don't know how to proceed. Please email me to quirozsm@gmail.com or I can receive a call to my Colombian Phone Number +57 314 419 8347. 

 

Thank you in advance

GoPro
Posts: 3,883

Re: Issue connecting my Hero 4 session to my Gopro app for mac

Hi @stefanyq818,

 

Please turn on your camera using the mode button or the small button at the back.

After that connect your camera and you should be able to import it. 

 

This link might help: https://gopro.com/help/articles/how_to/How-to-Import-Camera-Files-to-a-Computer-Mac

 

 

If issue persist I suggest to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

 

 

Regards,

-Jay