02-27-2019 11:25 AM
I am trying to connect my Hero 4 session to the go pro app for mac via a USB cable. It says to just connect the camera through the cable and then select 'Import Files'. However, the 'Import Files' tab does not pump up and I cannot connect the camera at the end. It says to turn on the camera but when I select the red bottom it will for sure start filming and if I tap the other bottom and it will take me to the settings. I don't know how to proceed. Please email me to firstname.lastname@example.org or I can receive a call to my Colombian Phone Number +57 314 419 8347.
Thank you in advance
02-27-2019 11:34 AM
Please turn on your camera using the mode button or the small button at the back.
After that connect your camera and you should be able to import it.
This link might help: https://gopro.com/help/articles/how_to/How-to-Import-Camera-Files-to-a-Computer-Mac
If issue persist I suggest to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs