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Tourist
Posts: 2

Is there an easy way to download and transfer updates to Hero7 Black?

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I tried the instructions for downloading and update transfer via SD card that are on the GoPro web site and have found it to be impossible to do, after many attempst. Is there a way to do it without dealing with zip files? For the love of God, this should not be so difficult.


Accepted Solutions
GoPro
Posts: 14,088

Re: Is there an easy way to download and transfer updates to Hero7 Black?

[ New ]

Hi @rogerb03013,

Thanks for reaching out. If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

Let us know how it goes.

Kind Regards,
Ann

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All Replies
GoPro
Posts: 14,088

Re: Is there an easy way to download and transfer updates to Hero7 Black?

[ New ]

Hi @rogerb03013,

Thanks for reaching out. If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

Let us know how it goes.

Kind Regards,
Ann