08-28-2019 09:59 PM
Hello @smiley77. A manual update will help clear the freezing issue. If you haven't done it yet, go through the steps below as guide:
- Go to the HERO 2018 update page.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged and that the SD card is formatted prior to the update. It is best to use a recommended SD card for your camera. Let us know how it goes.