Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-378005%22%20slang%3D%22en-US%22%3EIs%20there%20a%20solution%20to%20GoPro%205%20black%20and%20usb%20connectivity%20with%20windows%20xp%2C%20win7%20or%20windows%2010%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-378005%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%202%20computers%20running%20Windows%2010%20both%20running%20at%2064%20bit.%20The%20computer%20that%20is%20about%205%20years%20old%20running%20win%2010%20has%20no%20problem%20seeing%20my%20gopro%205%20but%20my%20newer%20system%20does%20not.%20I%20tryed%20connecting%20on%202%20older%20systems%20one%20was%20XP%20and%20the%20other%20was%20win%207%20and%20had%20no%20luck%20at%20all.%20The%20windows%2010%20system%20that%20works%20with%20my%20gopro%20was%20donated%20to%20my%20Wife%20so%20I%20hate%20to%20bug%20her%20when%20I%20want%20to%20transfer%20files.%20Besides%20that%20computer%20is%20real%20slow.%20The%20newer%20win%2010%20computer%20was%20able%20to%20see%20the%20go%20pro%20one%20time%20and%20it%20showed%20up%20in%20exsplorer.%20I%20was%20able%20to%20drag%20the%20files%20from%20there%20to%20my%20desktop%20without%20any%20trouble.%26nbsp%3B%20I%20have%20tryed%20about%2020%20times%20now%20and%20just%20dont%20see%20anything%20in%20exsplorer%20or%20device%20manager.%20No%20MPT%20at%20all%20anywhere.%20I%20have%20never%20had%20so%20much%20trouble%20accessing%20media%20files%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-378005%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379567%22%20slang%3D%22en-US%22%3ERe%3A%20Is%20there%20a%20solution%20to%20GoPro%205%20black%20and%20usb%20connectivity%20with%20windows%20xp%2C%20win7%20or%20windows%2010%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379567%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F114667%22%20target%3D%22_blank%22%3E%40robertb04833%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20haven't%20yet%2C%20please%20try%20the%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%26nbsp%3Bis%26nbsp%3BNot%26nbsp%3BRecognized%26nbsp%3Bon%20Quik%20for%20desktop%20-%26nbsp%3BWindows%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20try%20this%3A%20go%20to%20Device%20Manager%26gt%3B%20Find%20GoPro%26gt%3B%20Select%20%22Disable%22%20then%20%22Enable%22%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20please%20reach%20out%20to%20our%20Support%20Team%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1

Is there a solution to GoPro 5 black and usb connectivity with windows xp, win7 or windows 10?

I have 2 computers running Windows 10 both running at 64 bit. The computer that is about 5 years old running win 10 has no problem seeing my gopro 5 but my newer system does not. I tryed connecting on 2 older systems one was XP and the other was win 7 and had no luck at all. The windows 10 system that works with my gopro was donated to my Wife so I hate to bug her when I want to transfer files. Besides that computer is real slow. The newer win 10 computer was able to see the go pro one time and it showed up in exsplorer. I was able to drag the files from there to my desktop without any trouble.  I have tryed about 20 times now and just dont see anything in exsplorer or device manager. No MPT at all anywhere. I have never had so much trouble accessing media files 

ScreenShot.png
GoPro
Posts: 10,731

Re: Is there a solution to GoPro 5 black and usb connectivity with windows xp, win7 or windows 10?

Hi @robertb04833

 

If you haven't yet, please try the steps on Camera is Not Recognized on Quik for desktop - Windows

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej