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Reply
Tourist
Posts: 3
Accepted Solution

Is there a fix for my Hero5 Session turning itself on randomly?

My Hero5 Session will power itself on after I finish recording video, use the app to power it off, or use the on camera controls to power it down. I have searched for fixes online and tried all of them I could find (i.e. reformatting the SD card, uninstalling and reinstalling the GoPro app, and manually updating the software to the most current version). None of those worked. I tried the online chat support, even sent in a video of the issue I'm having, and tried everything they said, to no avail. The chat person's best guess is that there is a hardware issue. I'm not convinced. The only guidance I could find that worked is turning the connections setting to off. That allows the camera to power down and stay off. This makes me think it is some kind of connection issue. Maybe the camera is continually searching for a connection and this keeps powering it on? Not sure, but I am looking for some help. I am currently out of my home country on a trip I bought the camera for. While it still works for taking video, it is constantly dying since it stays powered on basically the whole time.  


Accepted Solutions
GoPro
Posts: 8,981

Re: Is there a fix for my Hero5 Session turning itself on randomly?

 

Hi @stoutwater35660

 

I am sorry for any troubles caused and thank you for your efforts in going through the troubleshooting steps. As this is not a usual behavior of the camera, it is most likely on the hardware since a manual software update did not correct the issue.

 

Looking into the warranty option is the next step. Please do a follow up with your initial case (Support Team) .

 

 

Regards,

EJ

 

 

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All Replies
GoPro
Posts: 8,981

Re: Is there a fix for my Hero5 Session turning itself on randomly?

 

Hi @stoutwater35660

 

I am sorry for any troubles caused and thank you for your efforts in going through the troubleshooting steps. As this is not a usual behavior of the camera, it is most likely on the hardware since a manual software update did not correct the issue.

 

Looking into the warranty option is the next step. Please do a follow up with your initial case (Support Team) .

 

 

Regards,

EJ

 

 

Tourist
Posts: 3

Re: Is there a fix for my Hero5 Session turning itself on randomly?

Returned from my trip and sat on the phone with Zed to do a follow up to the chat troubleshooting I did with JR. Vert nice guy. Got walked through the whole manual update process, and still a no go. Next up is to try and exchange the camera and hope it was a hardware issue. I have my doubts though. To me it seems like there is a connectivity issue and the camera is receiving "commands" from the app that won't allow it to stay in sleep mode. I have tried messing with all kinds of settings and nothing. The only thing that will allow the camera to stay in sleep mode is turning off the connectivity settings on the camera. Wouldn't be a big deal, except that when I mount the camera sometimes I cant reach it and controlling by app or remote is really the only way. Hoping to figure something out soon. This has been 1st GoPro, 4th action camera, and so far it has been disappointing. Video quality is great, but having to work around these issues makes it a not very viable option for my needs.
Highlighted
Sightseer
Posts: 1

Re: Is there a fix for my Hero5 Session turning itself on randomly?

I had this problem and found turning off connection on the GP settings worked. It definitely seems there is a bug in the software.