Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Is the Hero5 session is really waterproof?!?

I got may GoPro at freeshop and I used it for snowboarding and everything were fine, but (today) the first time I used to surf stopped working and I realized later some water inside the camera. What I suppost to do since I bought under the condition of being water proof?
Highlighted
GoPro
Posts: 13,957

Re: Is the Hero5 session is really waterproof?!?

 

Hi @jedimosca

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened. Please coordinate with our Support Team regarding this. You may reach them through https://gopro.com/help/ContactUs  

As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

 

Thanks!

Ej

Highlighted
Backpacker
Posts: 997

Re: Is the Hero5 session is really waterproof?!?

mines been in cider & survived